9.6
Spot Score
CloudTalk Reviews in June 2026: User Ratings, Pros & Cons
Efficiently elevate call center performance.
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CloudTalk Reviews & Ratings
Spotsaas Editor’s POV
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
CloudTalk pros and cons
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 1351-1360 out of 1369
P
Peter
06/19/19
Really helpful for our team
Great company to deal with. Quick personnal onboarding and super tech support. Intergration with Intercom was critical for our decision and CloudTalk makes the integration even better as we expected.
MP
Michaela Pokorná
05/30/19
Very good
I am pleasantly surprised by CloudTalk and its features, especially those advanced (e.g. ring groups, ACD...).
AU
Anonymous User
05/28/19
"Salesforce integration is a time saver. Perfect for our international team."
What do you like best about CloudTalk? Our company is using CloudTalk with Salesforce. We can service our customers in very professional way. Our team is spread accros the globe. I’m convinced that CloudTalk is perfect phone service.
BC
Ben C
05/18/19
Love it
I believe it's the easiest way to setup your own call center with many productivity features which we were looking for. Great benefit is that they offer dedicated onboarding specialist who will walk you through the whole implementation process and give you tips how setup CloudTalk to get most of it. Loved to talk to them.
AS
Alica Sumska
05/17/19
Stable & Cost Effective
PROS: Great solution, super easy to use. High quality of calls, service and customer support for a reasonable price. CONS: Webphone doesn't work in Internet Explorer. You should use Chrome, or cloudtalk desktop app, it works well.
SW
Stephanie W
05/17/19
"Excellent source for automated customer support."
Describe the project or task CloudTalk helped with: Providing first contact resolution of all our customer concerns without the need for management. What do you like best about CloudTalk?
AS
Alica Sumska
05/17/19
Stable & Cost Effective
PROS: Great solution, super easy to use. High quality of calls, service and customer support for a reasonable price. CONS: Webphone doesn't work in Internet Explorer. You should use Chrome, or cloudtalk desktop app, it works well.
OB
Oliver Bures
05/17/19
Best contact center solution
PROS: CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate, and various integrations which you can use without any coding knowledge. Customer support is also very good and responds pretty quickly.
AR
Anonymous Reviewer
05/15/19
Perfect phone system for startups. Easy to use with great customer support.
PROS: Easy to implement and use. Affordable for startup as well. Great customer support. Help us to save lots of times working to solve daily customer issues. CONS: To be honest, not a lot. There were few issues at the beginning, but they managed to solve it all rather quickly and smoothly.
OB
Oliver B
05/15/19
"Perfect fit for our call center"
What do you like best about CloudTalk? CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate and various integrations which you can use without any coding knowledge. Customer support works also pretty good and responds quickly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].