9.6
Spot Score
CloudTalk Reviews in June 2026: User Ratings, Pros & Cons
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CloudTalk Reviews & Ratings
Spotsaas Editor’s POV
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
CloudTalk pros and cons
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 1331-1340 out of 1369
RK
Roman Kodaj
07/09/19
Great product & support team!
PROS: CloudTalk has great support team that is always ready to help. The best part od using it is its time-saving aspect, it basically does a lot of stuff for you. CONS: Everything is working well.
AZ
Andrea Zrubcová
07/09/19
Main benefits are customer support and…
We appreciate customer support and reporting outcomes. Overall it improves efficiency.
MB
Martina Bednarova
07/09/19
Freshdesk + CloudTalk works like a charm
I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.
TC
Tomáš Caky Cako
07/09/19
Much needed inhouse call centre
Now we don't have to outsource call centre, because we can handle it with fewer cost and workers inhouse. Pros: Easy to use Very intuitive Lots of integrations with other services Good price Online platform
MF
Malvina F
07/09/19
"increased efficiency of calls"
What do you like best about CloudTalk? the software helps the agents to have more targeted calls which makes the business more efficient What do you dislike about CloudTalk?
SV
Samuel V
07/09/19
"Easy & convenient to use"
What do you like best about CloudTalk? Working with CloudTalk is really easy and convenient What do you dislike about CloudTalk?
KP
Katarína Poništová
07/08/19
Efficient product
I highly recommend CloudTalk. They offer efficient product worth of money. Currently using features as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly and if the help is needed they are happy to assist you.
MK
Michal Kouril
07/08/19
CloudTalk improved our voice support
Our employees are using LiveAgent help desk daily and I was looking for call center system in cloud that offers integration with it. CloudTalk has done it excellent. Now we can provide voice support without hassle.
MD
Malvinka Damian
07/08/19
to link our existing CRM with this…
to link our existing CRM with this software is so easy
S
Samuel
07/08/19
I can highly recomment CloudTalk
I can highly recomment CloudTalk to anyone who's dealing with larger amount of call throughout their working day as it makes the job done much easier and efficiently.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].