9.6
Spot Score
CloudTalk Reviews in June 2026: User Ratings, Pros & Cons
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CloudTalk Reviews & Ratings
Spotsaas Editor’s POV
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
CloudTalk pros and cons
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 1311-1320 out of 1369
MK
Miroslav K
07/11/19
"Best call center solution"
What do you like best about CloudTalk? Price, quality of calls, advanced features, easy to use What do you dislike about CloudTalk?
AR
Anonymous Reviewer
07/11/19
Good and useful tool
PROS: It's very easy to use, flexible features and good price CONS: the quality of the calls sometimes, it depends on the place you are it's not that good but still is good
TC
Tomáš Cako
07/11/19
Much needed inhouse call centre
PROS: Easy to use Very intuitive Lots of integrations with other services Good price Online platform Customer service CONS: Did not recognize any problems since.
DP
Damian Paklos
07/11/19
Simple and easy do deploy SaaS VCC Solution
PROS: Cost, simplicity, ease of setup. Cloudtalk is a great SaaS for quick Virtual Contact Centre deployments CONS: It would be great to have Visual IVR feature and some self service aspect (like buying CLI's)
ML
Michal L
07/11/19
"Very good cloud talk services"
What do you like best about CloudTalk? Easy and intuitive administration, very helpful settings, good prices and excellent support. What do you dislike about CloudTalk?
AR
Anonymous Reviewer
07/11/19
Positive experience
PROS: Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service CONS: I dont know, nothing. No problem
MC
Martina C
07/10/19
"Freshdesk + CloudTalk works like a charm"
What do you like best about CloudTalk? I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.
JH
JohnGordon H
07/10/19
"Slick voice app"
What do you like best about CloudTalk? Really sleek, modern design. Everything about the app feels polished. Doesn't feel cheap or like the team cut corners. What do you dislike about CloudTalk?
LA
Lindsey A
07/10/19
"Perfect Solution for Customer Service"
What do you like best about CloudTalk? CloudTalk is is a lifesaver for our business. It has clean interface and the features are intuitive, you can look at any page and know how to use it. They offer features that I didn't even know we needed until we started using them and they worked seamlessly for our business. Customer support responds quickly with questions so there is no down time getting it set up..
AU
Anonymous User
07/10/19
"I am pleasantly surprised"
What do you like best about CloudTalk? User-friendly design and advanced features that make my job easier. What do you dislike about CloudTalk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].