9.6
Spot Score
Efficiently elevate call center performance.
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Starts from $25/User/Month when Billed Yearly
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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IK
Ivan Kozmon
05/14/19
Easiest phone system for your startup
Our main objective was to set up simple phone system for our startup to deal with increasing customer support time. We needed international numbers with other voice features. Very interesting to us were integrations with Intercom and Help Scout, which makes our lifes easier. Happy to use CloudTalk.
MO
Milan Orszagh
05/12/19
Best business phone system
CloudTalk is very easy to implement, almost every feature is only a few clicks away. I'm truly convinced that CloudTalk is awesome product and our business is really benefiting from using it. Great integrations, wide variety of international phone numbers and very responsive customer support. I would definitely recommend it.
A
Alica
05/12/19
Clear Calls, Easy To Use & Great Customer Support
CloudTalk is super easy to use, and It's also super easy to improve customer experience with cloudtalk. Real-time customer card is a great feature and works really well. Highly recommend.
MD
Matt D
04/08/19
Smart tool for smart teams & Excellent customer experience.
PROS: The best on Cloudtalk is the ability to integrate with other tools you use. So, when a customer reaches out us I am able to see all of their account information right in Cloudtalk. CONS: There are no cons at this moment, does everything as we expected.
MD
Matt D
04/08/19
Smart tool for smart teams & Excellent customer experience.
PROS: The best on Cloudtalk is the ability to integrate with other tools you use. So, when a customer reaches out us I am able to see all of their account information right in Cloudtalk. CONS: There are no cons at this moment, does everything as we expected.
AR
Anonymous Reviewer
04/05/19
Essential tool for support teams
PROS: Features like real-time customer card, preferred agent, advanced routing based on caller-id or agents skills are the best. Helped us provide personalized support and improve customer satisfaction. Cloudtalk support team also provide awesome support.
M
Matt
02/25/19
Amazing
It's the best call center software I've ever had the pleasure working with. Quick, intuitive, easy, and affordable.
