9.6
Spot Score
Efficiently elevate call center performance.
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Starts from $25/User/Month when Billed Yearly
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 1281-1290 out of 1297
AU
Anonymous User
05/28/19
"Salesforce integration is a time saver. Perfect for our international team."
What do you like best about CloudTalk? Our company is using CloudTalk with Salesforce. We can service our customers in very professional way. Our team is spread accros the globe. I’m convinced that CloudTalk is perfect phone service.
BC
Ben C
05/18/19
Love it
I believe it's the easiest way to setup your own call center with many productivity features which we were looking for. Great benefit is that they offer dedicated onboarding specialist who will walk you through the whole implementation process and give you tips how setup CloudTalk to get most of it. Loved to talk to them.
OB
Oliver Bures
05/17/19
Best contact center solution
PROS: CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate, and various integrations which you can use without any coding knowledge. Customer support is also very good and responds pretty quickly.
SW
Stephanie W
05/17/19
"Excellent source for automated customer support."
Describe the project or task CloudTalk helped with: Providing first contact resolution of all our customer concerns without the need for management. What do you like best about CloudTalk?
AS
Alica Sumska
05/17/19
Stable & Cost Effective
PROS: Great solution, super easy to use. High quality of calls, service and customer support for a reasonable price. CONS: Webphone doesn't work in Internet Explorer. You should use Chrome, or cloudtalk desktop app, it works well.
AS
Alica Sumska
05/17/19
Stable & Cost Effective
PROS: Great solution, super easy to use. High quality of calls, service and customer support for a reasonable price. CONS: Webphone doesn't work in Internet Explorer. You should use Chrome, or cloudtalk desktop app, it works well.
OB
Oliver B
05/15/19
"Perfect fit for our call center"
What do you like best about CloudTalk? CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate and various integrations which you can use without any coding knowledge. Customer support works also pretty good and responds quickly.
AU
Anonymous User
05/15/19
"Superb product for startups"
What do you like best about CloudTalk? CloudTalk is super easy to set up and use afterwards. Using CloudTalk with Help Scout and Intercom took our customer experience to the next level. Integrations work as expected. They provide perfect customer support with onboarding help at the beginning. Feels like they value you as a customer.
AR
Anonymous Reviewer
05/15/19
Perfect phone system for startups. Easy to use with great customer support.
PROS: Easy to implement and use. Affordable for startup as well. Great customer support. Help us to save lots of times working to solve daily customer issues. CONS: To be honest, not a lot. There were few issues at the beginning, but they managed to solve it all rather quickly and smoothly.
AR
Anonymous Reviewer
05/15/19
Perfect phone system for startups. Easy to use with great customer support.
PROS: Easy to implement and use. Affordable for startup as well. Great customer support. Help us to save lots of times working to solve daily customer issues. CONS: To be honest, not a lot. There were few issues at the beginning, but they managed to solve it all rather quickly and smoothly.
