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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 1271-1280 out of 1369

PB

Patrícia B

08/12/19

5 out of 5

"great user interface, great tool for efficiency boost!"

What do you like best about CloudTalk? user-friendly interface, easy to navigate and track the job, overall it helped us to improve our service level, which matters to our customers the most

AU

Anonymous User

08/11/19

4.5 out of 5

"Very, very good experience"

What do you like best about CloudTalk? Customer service, the quality of the network What do you dislike about CloudTalk?

AU

Anonymous User

08/10/19

3.5 out of 5

"Quite a perfect company"

What do you like best about CloudTalk? I have been testing a lot of voip service companies for a long time. A few weeks ago I met Cloudtalk and used their services for free for 14 days. In my opinion, there is a very good service. I plan to use their services in the future.

AU

Anonymous User

08/10/19

4.5 out of 5

"Efficient software worth of money"

What do you like best about CloudTalk? I highly recommend CloudTalk. They offer efficient service worth of money. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

LA

Lucia Adamcová

08/10/19

5 out of 5

Easy and intuitive solution

We are very satisfied with CloudTalk. It is very intuitive. We had no problems with integration. The whole process was very smooth and easy. Even when we had questions customer support was always ready to help. We have now even better communication with our customers. This led to satisfaction on both sides - our customers and our employees.

MZ

Marvin Z

08/09/19

3.5 out of 5

"Good Quality"

What do you like best about CloudTalk? CloudTalk has a good Voicr Quality its very good for Small Companys. What do you dislike about CloudTalk?

VC

Veronika C

08/09/19

5 out of 5

"CloudTalk makes work more efficient."

What do you like best about CloudTalk? Friendly and intuitive online platform that save the time in work. What do you dislike about CloudTalk?

AU

Anonymous User

08/08/19

5 out of 5

"Highly recommend this tool for businesses!"

What do you like best about CloudTalk? Implementing CloudTalk was a huge step forward for our company. It many timeschanged the way we interact with our clients. It is handy because of the integration with other apps on the market, such as pipedrive and others.

AS

Andrej S

08/08/19

5 out of 5

"Amazing call center software to work with"

What do you like best about CloudTalk? I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I like when things go smoothly and this was the case! It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even ...

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ED

Eliška D

08/08/19

4.5 out of 5

"Great call centre tool with cool UI"

What do you like best about CloudTalk? Cool and simple UI, all team members are able to use it right away. No need of any training.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].