9.6
Spot Score
Efficiently elevate call center performance.
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Starts from $25/User/Month when Billed Yearly
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 1271-1280 out of 1297
AR
Anonymous Reviewer
07/01/19
I really like it!
PROS: Smart contact center tool that makes calls with customers smooth and effective. CONS: After many months using it I can't complain.
RK
Renata Katráková
06/27/19
Excellent call center software
Date of experience: June 28, 2019
PR
Peter Rossino
06/24/19
Perfect tool for contact centers
PROS: Our customer support team enjoys CloudTalk. Agents can see customers detail even before they pick up a phone call. Real-time dashboard is such a great feature. CONS: I can’t remember anything that would bother me a lo.
JB
Ján Bohuš
06/24/19
Well-done call center solution
PROS: Simplicity, quality of calls, price, advanced features. CONS: I like everything so far.
JB
Ján B
06/21/19
"Great system with great features"
What do you like best about CloudTalk? Detailed metrics, customer support, integrations with other tools, always updated customer information. What do you dislike about CloudTalk?
JB
Ján Bohuš
06/20/19
Cloud-based software with easy setup
CloudTalk is a perfect solution for our call center. Setup was really easy and so is everyday use.
PR
Peter R
06/20/19
"The Best Call Center Software I have tried"
What do you like best about CloudTalk? CloudTalk is really great. It doesn’t matter whether you need IVR, ACD, international numbers or ring groups - CloudTalk has it all. I also value perfect customersupport which is not very common.
AU
Anonymous User
06/20/19
"Amazing tool for any call center "
What do you like best about CloudTalk? Design, it is easy to use, great features, their customer service, easy and quick problem reporting. What do you dislike about CloudTalk?
P
Peter
06/19/19
Really helpful for our team
Great company to deal with. Quick personnal onboarding and super tech support. Intergration with Intercom was critical for our decision and CloudTalk makes the integration even better as we expected.
MP
Michaela Pokorná
05/30/19
Very good
I am pleasantly surprised by CloudTalk and its features, especially those advanced (e.g. ring groups, ACD...).
