9.6
Spot Score
Efficiently elevate call center performance.
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Starts from $25/User/Month when Billed Yearly
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Martina Bednarova
07/09/19
Freshdesk + CloudTalk works like a charm
I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.
JH
JohnGordon Hilley
07/09/19
Slick Voice App for the modern era
Really sleek, modern design. Everything about the app feels polished. Doesn't feel cheap or like the team cut corners.
AZ
Andrea Zrubcová
07/09/19
Main benefits are customer support and…
We appreciate customer support and reporting outcomes. Overall it improves efficiency.
SV
Samuel V
07/09/19
"Easy & convenient to use"
What do you like best about CloudTalk? Working with CloudTalk is really easy and convenient What do you dislike about CloudTalk?
S
Samuel
07/08/19
I can highly recomment CloudTalk
I can highly recomment CloudTalk to anyone who's dealing with larger amount of call throughout their working day as it makes the job done much easier and efficiently.
MK
Michal Kouril
07/08/19
CloudTalk improved our voice support
Our employees are using LiveAgent help desk daily and I was looking for call center system in cloud that offers integration with it. CloudTalk has done it excellent. Now we can provide voice support without hassle.
MD
Malvinka Damian
07/08/19
to link our existing CRM with this…
to link our existing CRM with this software is so easy
KP
Katarína Poništová
07/08/19
Efficient product
I highly recommend CloudTalk. They offer efficient product worth of money. Currently using features as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly and if the help is needed they are happy to assist you.
AR
Anonymous Reviewer
07/05/19
Senior product with young age
PROS: The best aspect is implementation of the product. It's extremely easy to setup Cloudtalk in 1 business day and include it into your company structure without actually sacrificing your time. CONS: Keep adding new integrations and features with same pace as for now. Other than that, all good!
DC
David Cacik
07/03/19
Cloud phone system for modern business
PROS: The best benefit of CloudTalk is that it's aimed for modern businesses. Most of call center software solutions are dinosaurs and look like the first line of their code was written during Napoleon era. CONS: Even though the desktop is perfect, they do not have an iOS app yet. They claim to have it by end of Q3 2019 but who knows.
