9.6
Spot Score
Efficiently elevate call center performance.
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Starts from $25/User/Month when Billed Yearly
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 1251-1260 out of 1297
AU
Anonymous User
07/10/19
"I am pleasantly surprised"
What do you like best about CloudTalk? User-friendly design and advanced features that make my job easier. What do you dislike about CloudTalk?
MC
Martina C
07/10/19
"Freshdesk + CloudTalk works like a charm"
What do you like best about CloudTalk? I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.
AU
Anonymous User
07/10/19
"Great customer support"
What do you like best about CloudTalk? Customer support was excellent - ( prompt and knowledgeable). Presentation of customer data is also easy to use and appreciated by sales rep.
AU
Anonymous User
07/10/19
"Good tool"
What do you like best about CloudTalk? It's very easy to use, flexible features and good price What do you dislike about CloudTalk?
AR
Anonymous Reviewer
07/10/19
Convenient and time saving
PROS: It's very convenient to use, saves time and the support team is really cool. CONS: None so far really.
AZ
Andrea Zrubcová
07/10/19
Customer friendly
PROS: I appreciate customer support of the company. CONS: Mobile app
MF
Malvina F
07/09/19
"increased efficiency of calls"
What do you like best about CloudTalk? the software helps the agents to have more targeted calls which makes the business more efficient What do you dislike about CloudTalk?
TC
Tomáš Caky Cako
07/09/19
Much needed inhouse call centre
Now we don't have to outsource call centre, because we can handle it with fewer cost and workers inhouse. Pros: Easy to use Very intuitive Lots of integrations with other services Good price Online platform
MK
Michal K
07/09/19
"Satisfied with LiveAgent integration"
What do you like best about CloudTalk? Our agents are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it perfect. So we can now provide excellent customer support without hassle.
RK
Roman Kodaj
07/09/19
Great product & support team!
PROS: CloudTalk has great support team that is always ready to help. The best part od using it is its time-saving aspect, it basically does a lot of stuff for you. CONS: Everything is working well.
