9.6
Spot Score
Efficiently elevate call center performance.
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Starts from $25/User/Month when Billed Yearly
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 1231-1240 out of 1297
TV
Tomáš Varga
07/12/19
Awesome call center, even better support
PROS: Fresh app, cool design, awesome features and amazing support team CONS: Some webinars would be really useful
AU
Anonymous User
07/12/19
"Awesome smart call center with smooth onboarding"
What do you like best about CloudTalk? From my point of view, CloudTalk should be part of every business on the market. The key pillars behind my statement are defnitely the number of integrations the software provides (especially with the most used CRMs) and a wonderful customer support. Everytime we needed help, we got it - on point, without any troubles or misleading information. As business are trying to increase the loyalty of their customers and make them even happier, CloudTalk is ...
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LA
Lindsey Armstrong
07/12/19
Customer Chaos Turned Customer Service
PROS: We tried a variety of tools to help us with our sales and customer service systems. We used SalesForce, FreshDesk and Google and then a separate phone system and calendar to manage our clients. CloudTalk let us integrate our system so that anyone could access these things from a central system. It alleviated a lot of pressure to keep track of things then try to go find them. The custom fields have been a huge part of keeping track of client interest and allow all of our agents to be ...
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DS
Dávid Stankovi?
07/12/19
Great solution for tracking calls on cloud-based platform
PROS & CONS What are the best aspects of this product? Easy to use, scalability (integration to other platforms), cloud-based platform
MK
Miroslav K
07/11/19
"Best call center solution"
What do you like best about CloudTalk? Price, quality of calls, advanced features, easy to use What do you dislike about CloudTalk?
JH
JohnGordon Hilley
07/11/19
Slick voice app
PROS: Really sleek, modern design. Everything about the app feels polished. Doesn't feel cheap or like the team cut corners. CONS: I think there could be some improvements to the call IVR setup ease of use
JH
JohnGordon Hilley
07/11/19
Slick voice app
PROS: Really sleek, modern design. Everything about the app feels polished. Doesn't feel cheap or like the team cut corners. CONS: I think there could be some improvements to the call IVR setup ease of use
MK
Miroslav K
07/11/19
"Best call center solution"
What do you like best about CloudTalk? Price, quality of calls, advanced features, easy to use What do you dislike about CloudTalk?
DS
David S
07/11/19
"Perfect for inhouse call centre on cloud-based platform"
What do you like best about CloudTalk? Smart platform with the outstanding alert system to monetize customer calls and improve customer satisfaction. I like modern design and customer support is very quick and helpful.
AR
Anonymous Reviewer
07/11/19
Positive experience
PROS: Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service CONS: I dont know, nothing. No problem
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
