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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 1141-1150 out of 1369

SS

Stefan Stiller

06/09/20

5 out of 5

CloudTalk is our choice for reaching out to potential customers

With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. The most incredible feature about CloudTalk is the function to auto-record convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out ...

Read more

NP

Neide P

06/08/20

4.5 out of 5

"Great product"

What do you like best about CloudTalk? Its super easy to use for everyone, from the new one to the skilled one What do you dislike about CloudTalk?

F

Fabrizio

06/08/20

5 out of 5

PBX solution really simple to implement…

PBX solution really simple to implement and extremely powerful and flexible. During the initial phase an operator follows you giving support. It is also possible to bring your own telephone number

M

Masahide

06/07/20

2 out of 5

1) Feels clunky

1) Feels clunky ・Having to download separate files each time from a new browser tab instead of doing it all through the app itself ・Right-clicking on numbers don't do anything (should include 'Add Contact' or 'Edit Contact' at least) ・Can't add contacts on 'Contact' Page ・ 2) No mobile or WhatsApp support

M

Marta

06/05/20

2 out of 5

No muy recomendable

La integracion no funciona bien

D

Deepesh

06/05/20

5 out of 5

Best for business!

Have been using cloudtalk from half a year and by far I haven't come across any problem after using CT. It is really amazing and really user friendly. THe customer support people are just nice and always give a prompt response for any problem. The best thing what i like is that I can even save templates in cloudtalk.

AU

Anonymous User

06/05/20

5 out of 5

"Great for starting out- easy to integrate and use"

What do you like best about CloudTalk? have Cloudtalk integrated with Helpscout so I can immediately check all old conversations while I'm talking. What do you dislike about CloudTalk?

AU

Anonymous User

06/05/20

5 out of 5

"Google Voice On Steroids"

What do you like best about CloudTalk? Different numbers for different folks on your team. What do you dislike about CloudTalk?

J

Justin

06/04/20

2 out of 5

Cutting off

The concept and app is great. There seems to be a very bad bug going on. Every phone call I made is cut off within 1 min of connecting through. So it's not working for me.

A

Agent

06/04/20

3 out of 5

Generally ok

Generally ok, but no consistent call quality. No ability to use three way calling is very inconvenient.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].