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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

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4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 1081-1090 out of 1369

PK

Petros K

08/25/20

4 out of 5

"Overall Good Experience"

What do you like best about CloudTalk? Easy to install, good variety of features What do you dislike about CloudTalk?

AU

Anonymous User

08/25/20

5 out of 5

"Ease of Use"

What do you like best about CloudTalk? Its integration with Pipedrive, make notes a lot easier. What do you dislike about CloudTalk?

VB

Vismantas Balcius

08/25/20

5 out of 5

Great calling tool for sales activities

Our team uses Cloudtalk for outbound and inbound sales activities. We selected this tool among other alternatives because it had all the relevant features and integrations that we needed + reasonable price. Cloudtalk is very convenient and easy to use. It is integrated with Salesforce, so we can call directly from our CRM and leave tags, comments after a call immediately (also I do calls from my iPhone and computer app). Also, we have different phone numbers for different regions and this ...

Read more

SF

Sophia F

08/25/20

5 out of 5

"Really easy to use and great support team!"

What do you like best about CloudTalk? We have a small team but we've all remote workers so it's been great to be able to centralise our phone systems. A lot of data and reports to be able to set KPI's with our team and improve customer experience.

AU

Anonymous User

08/25/20

4.5 out of 5

"Fast and very efficient"

What do you like best about CloudTalk? Stats and dialed attempts including sales reports. What do you dislike about CloudTalk?

WM

Walter M

08/25/20

4.5 out of 5

"Very easy to use."

What do you like best about CloudTalk? We have an integration with HubSpot and I can call straight from our CRM. It's very convenient because I can call from CRM, an app in the computer Macbook Air and with my Note 9, so is compatible with almost any ecosystem . Any call is tracked and recorded, so we have almost all the information updated in the meantime you talk with the customer.

R

Radosław

08/25/20

4.5 out of 5

"Great tool"

What do you like best about CloudTalk? The customer service is great. We received all the required details once we started to cooperate. What do you dislike about CloudTalk?

FN

Francisco N

08/25/20

3.5 out of 5

"Amazing platform but with some application bugs"

What do you like best about CloudTalk? How easy it is to do the calls and be able to listen every call made. What do you dislike about CloudTalk?

GM

Gabriela M

08/25/20

3.5 out of 5

"Good dialer"

What do you like best about CloudTalk? Very friendly design and easy to use, which is great, considering that sometimes I have no time to navigate on really complex tools and platforms.

FN

Francisco N

08/25/20

3.5 out of 5

"Amazing platform but with some application bugs"

What do you like best about CloudTalk? How easy it is to do the calls and be able to listen every call made. What do you dislike about CloudTalk?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].