9.6
Spot Score
CloudTalk Reviews in June 2026: User Ratings, Pros & Cons
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CloudTalk Reviews & Ratings
Spotsaas Editor’s POV
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more
CloudTalk pros and cons
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
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Showing 1031-1040 out of 1369
AU
Anonymous User
09/18/20
"Easy to use, no connectivity issues, great integrations"
What do you like best about CloudTalk? The click-to-call feature is convenient, also I often go through the scripted calls to get an idea of what we can improve in our service.
AV
Alex Vech
09/14/20
Amazing Product
Amazing Product, we use it for our company :)
D
Derek
09/14/20
Great customer support!
Great customer support, little downtime and very versatile
AU
Anonymous User
09/14/20
"Great support (not that you need it often) and solid, easy to use product."
What do you like best about CloudTalk? It is not just a phone number with SMS capabilities, but a good call center for small businesses. What I like the most is the support - even though the help articles and UX is easy, I get to the point and speedy answers to my inquiries.
CS
Chloe Swopshire
09/13/20
Great Customer Service, several tolerable bugs
While the customer service team is very supportive there are a few bugs that are a little hard to deal with but manageable. Loving this app's ability to leave notes as I work with a small team. Every feature you could hope for in an app built for 2020. But the connection to cell phone has some issues/bugs that need resolution.
B
Brendan
09/12/20
CloudTalk is a great solution
CloudTalk is a great solution, especially for Pipedrive integration. The best feature is the voicemail and forwarding features. This is a core part of our business.
AU
Anonymous User
09/11/20
"Avoid! Full of glitches and poor customer support!"
What do you like best about CloudTalk? The UI seems good from initial glance but... What do you dislike about CloudTalk?
J
Jacky
09/10/20
The app is full of glitches. Avoid!
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!
DK
Dmitry K
09/10/20
"Solution that suited our needs"
What do you like best about CloudTalk? CloudTalk appeared to be a great solution for the requested needs (mostly receiving incoming calls). Some quick tests were enough to understand the level of app usability. Admin panel is pretty easy and clear at first sight; nice UI. Regarding the phone app you may use it either in browser or in desktop app; mobile app is duplicating calls when you're our out of the desk. Process of getting additional numbers is simple and fast.
AD
Ashton Dickman
09/08/20
Nice Service!!
Date of experience: September 09, 2020
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].