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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 1021-1030 out of 1369

ER

Esat R

10/28/20

5 out of 5

"Works well for client calling"

What do you like best about CloudTalk? Being able to use the call monitor function to teach others is a great tool. What do you dislike about CloudTalk?

D

Davey

10/23/20

1 out of 5

They pay for positive reviews

Cloudtalk pays its users for submitting positive reviews on sites like this. I wish I could upload the messages and coupons they sent to a few of our employees. By the way, their service is terrible.

AU

Anonymous User

10/21/20

5 out of 5

"Simple, easy and efficient."

What do you like best about CloudTalk? The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that follow the same trait of simplicity and agility. In addition to having a very supportive support team, which only reinforces the efficiency of the platform.

MN

Mustafa N

10/13/20

5 out of 5

"Amazing Software with Good Value for money"

What do you like best about CloudTalk? Being a remote team, we were all over the place initially. Starting off remote for the first time, we really needed something that would consolidate all our KPIs and data for us. CloudTalk made it easy for us to bring all of us on the same page and enhance customer service/experience through being organized at the backend.

JB

Joseph Balde

10/08/20

4 out of 5

Working well so far

Working well so far - call as received unlike our last provider

M

Manvendra

10/06/20

5 out of 5

Have been using Cloudtalk from past one…

Have been using Cloudtalk from past one year for my company situated in India. Our work is related to the customer service and we need to call almost everywhere around the world and cloudtalk has been such a great software for our work and haven't created any lags or problems. Their customer support team is great, always fast in their promt response. Thanks much for your service.

AU

Anonymous User

09/28/20

5 out of 5

"it's super easy to use and it connects with Hubspot which is crucial for CRM."

What do you like best about CloudTalk? You can take notes during and after every call and those notes are reported on Hubspot aswell, which helps us to keep track of our activity depending on the client; You can see the name of who's calling, which is a function that our previous program didn't have.

AU

Anonymous User

09/28/20

5 out of 5

"REALLY USEFUL AND PRACTICAL, INTUITIVE"

What do you like best about CloudTalk? it's very rapid. it is not comparable to what I used previously What do you dislike about CloudTalk?

AU

Anonymous User

09/22/20

4.5 out of 5

"Reliable service and helpful support"

What do you like best about CloudTalk? Cloud Talk is reliable and overall easy to handle. The staff is eager to help and also gets back to you to ask if a problem has been solved now

A

Abi

09/20/20

4 out of 5

No more calls slipping through the net

No more calls slipping through the net! Really easy to use software that has made receiving calls whilst working from home much simpler.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].