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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in June 2026: User Ratings, Pros & Cons

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4.39

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CloudTalk Reviews & Ratings

4.39

Very Good

Based on 1369 ratings & 1369 reviews

Rating Distribution

Excellent

(914)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Spotsaas Editor’s POV

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 991-1000 out of 1369

B

Bela

11/05/20

5 out of 5

Great tool with lots of features

We needed a phone solution for inbound and outbound calling with SMS capability and the ability to reach China with a Chinese virtual number. We've tried many different providers but CloudTalk was the only one that could fulfil all requirements for an affordable price. It was quick to setup and it didn't require any specific technical knowledge. It has prebuilt integrations with most CRM tools including Zendesk. Call quality is great even to China where most competitors fail to provide a ...

Read more

AU

Anonymous User

11/04/20

2 out of 5

"Campaigns are a nightmare"

What do you like best about CloudTalk? I haven't tried many features at CloudTalk, only the Campaigns. The recordings of the calls are of very good quality, and it is really easy to manage users and conect calls, but there isn't much else that is good.

PI

Pedro I

11/04/20

4.5 out of 5

"Good service"

What do you like best about CloudTalk? I like the possibility to make calls from local number What do you dislike about CloudTalk?

FS

Fitsnapr S

11/03/20

3.5 out of 5

"Fitsnapr CloudTalk review"

What do you like best about CloudTalk? CloudTalk has very good integrations with CRM's. The app is available on multiple platforms with call and text capability. Some of the additional features like call routing, voicemail etc. are also great.

AU

Anonymous User

11/03/20

5 out of 5

"Very responsive team and easy to use platform!"

What do you like best about CloudTalk? The integration to Hubspot works seamlessly and enables us to keep all of our conversations in a single record. What do you dislike about CloudTalk?

FS

Fitsnapr S

11/03/20

3.5 out of 5

"Fitsnapr CloudTalk review"

What do you like best about CloudTalk? CloudTalk has very good integrations with CRM's. The app is available on multiple platforms with call and text capability. Some of the additional features like call routing, voicemail etc. are also great.

AU

Anonymous User

11/03/20

5 out of 5

"Very good cloud phone system. Recommended"

What do you like best about CloudTalk? Easy to use and implement. Lot of tracking features. Affordable pricing What do you dislike about CloudTalk?

H

Hemant

11/03/20

5 out of 5

An amazing app!

I've been using this app for about a month,and this app is very good,your calls get automatically recorded,so no need of a third party application to record your calls,you can send sms to others with the latest update and lastly the support staff is user friendly. So overall my experience with cloudtalk is amazing!

NE

No Emi

11/02/20

4 out of 5

Short experience but satisfying

I am using CloudTalk since one month, at the beginning I had some issues with the connectivity and with the settings, but the customer service helped me almost immediately to solve it. Now Cloudtalk it's helping me a lot to do my job faster

P

Pablo

11/02/20

5 out of 5

I really like the system

I really like the system. It is very organized to have everything in one place, with easy implementation. As a sales manager, and many new salespeople, the tool to whisper to the salesperson without the customer listening goes a long way towards faster training.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].