CloudCherry Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Cisco Webex Experience Management

Awesome platform for tracking Customer service performance

What do you like best? Presentation of data is commendable, they are one of the experts. I have not seen a tool with such extensive analysis options. Their tool has multiple options to close loop for service recovery, adhoc grinding of data and various slicing and dicing options of the available data. What do you dislike? Data for larger range sometimes takes too much time to load and download, however that is also somewhat connected to internet connectivity. Data in Decimals not ...

Great customer support!

What do you like best? The customer support at CloudCherry is incredible. I worked with other platforms in the past but I have never received such a deep support. They have been able to assist us with any issues and they definitely go the extra mile to help their users. The data visualisation options are great, it is possible to build clear and neat widgets and one of the future releases that are already planned (flat tables will make this even better. What do you dislike? The ...

Great customer support!

What do you like best? The customer support at CloudCherry is incredible. I worked with other platforms in the past but I have never received such a deep support. They have been able to assist us with any issues and they definitely go the extra mile to help their users. The data visualisation options are great, it is possible to build clear and neat widgets and one of the future releases that are already planned (flat tables) will make this even better. What do you dislike? The ...

Scaling At MAch Speed? Keep and Eye on the NPS

What do you like best? Scaling at Mach Speed? Keep An Eye On NPS When you’re scaling at the speed of sound, like Netmeds.com, and many other great Indian start-ups, one of the most important “pillars of growth” is retention of the base and one of the best barometers for how well you’re doing in that regard is the “Net Promoter Score”. NPS is the altar currently worshipped at by start-ups and their VC’s, but NPS management can be a tricky task, since the score itself is the ratio ...

Review on cloudcherry

What do you like best? The support we get from Akshay has been tremendous where he is always there 24/7 and always willing to help with a positive mindset no matter how small or big the task is. He helped solve difficult issues we face however it would be great if the development team can give him more support What do you dislike? The building of surveys sometimes go hay wire where the order of the questions get mixed up. What business problems are you solving with the product? What ...

understand client's needs , consistently give us a new updates of new features, system user friendly

What do you like best? * Monitor trend comparison statistic give a helicopter view * Monthly review by channel/Device give a quick understanding customer preferred channel. * Web-based and a system can be accessed from anywhere and everywhere * Complete report extraction with very minimal amendment required. * I like most about CloudCherry University where I can easily find the answer and guidance without too much support from CloudCherry back office. Hard to ...

Awesome platform for tracking Customer service performance

What do you like best? Presentation of data is commendable, they are one of the experts. I have not seen a tool with such extensive analysis options. Their tool has multiple options to close loop for service recovery, adhoc grinding of data and various slicing and dicing options of the available data. What do you dislike? Data for larger range sometimes takes too much time to load and download, however that is also somewhat connected to internet connectivity. Data in Decimals not ...

Spectacular team that understands customer experience thoroughly

What do you like best? Love their turnaround time. An extremely passionate team that works incessantly to deliver solutions round the clock. They have great understanding of research methodology and analytical methods. They also understand customer behaviour while using the services and while filling the survey. Which helps us create effective feedback mechanisms What do you dislike? Their survey Interface is customisation bit its a bit restricted and does leave a few things to ...

Actionable Data

What do you like best? CloudCherry not only provides deep insight into our customer experience but also makes it easy for us to make changes and take action on that data. What do you dislike? I'm happy with everything at this point. What business problems are you solving with the product? What benefits have you realized? We are using CloudCherry to better understand where we should focus our resources in order to provide the best possible experience.

Userfriendly for customers and administrators!

What do you like best? I like that you can clone surveys in order to save time when creating multiple surveys at a time. I also love the self service features. What do you dislike? It takes a while for the product team to implement what seems like simple asks. What business problems are you solving with the product? What benefits have you realized? Surveying our membership based on transactions and their relationship with us.