Cloudbeds Reviews in June 2025: User Ratings, Pros & Cons

Product vastly overrated and not good value for money

I looked hard and long at Cloudbeds and other alternatives to migrate my PMS/Booking Engine and Channel Manager in order to meet two critical goals: (1) Move my rates to an occupancy based model (and being able to distribute those to OTAs) and (2) connectivity to Google Hotel Ads. Unfortunately during the Sales process I was incorrectly informed that both those goals can be met (I have to disclose I was pursuing a iFrame integration as linking out to an external url just doesn’t make for a ...

Different problem every week

Different problem every week. Terrible CS.

After 9 months using the software

After 9 months using the software, I get a bug quiet annoying, repported it, within nearly two month, nobody work on it : support just tried to win some time to get you do some more tests or accuse any third parties instead of fixing something obvious. The same goes for my account manager : after getting a good relationship with the first one (who also sold me the software, I get a new one. It took more than 3 weeks to reach her over the phone and she's totally useless : just hide behind ...

Dishonest Sales techniques

Dishonest Sales techniques. Very expensive...

Dishonest Sales techniques

Dishonest Sales techniques. Very expensive...

Comfort of a hotel and adventure of of camping.

What do you like best? This software gives us full control over business and a great overview of our daily operations. Also it works perfectly together and we are happy that we don't have to switch different solutions for our daily workflow. What do you dislike? In this tool, no accounting integration we have to export all the data and upload it in our accounting software. Thus I recommend as good tool in hotel operations due to it's great features. Recommendations to others ...

Best experience with hotel booking system.

What do you like best? This system is fast and easy to use as this makes it possible to save a lot of time with this software. It also has a lot of features that helps in growing our bookings. What do you dislike? This system lacks accounting integration and therefore we have to manually export our financial data to our local accounting software but other functionalities are awesome. Recommendations to others considering the product: The customer service is really the best ever ...

Cloudbeds an easy-to-use hospitality management suite that offers hoteliers a centralized solutions

What do you like best? Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more. What do you dislike? has not Employee Management, Reputation Management, Vacation Rental, Catering, Loyalty program Recommendations to others considering the product: it's very easy to use, has a good costumers support What problems are you solving with the ...

Powerful all-in-one hotel management system.

What do you like best? This software Integrates easily with third parties and credit card processing. I like the 24/7 customers support. What do you dislike? The only drawback if one at all is that, the program is LIVE. Meaning a power surge or anything and you cant use it. Sometimes updates happen at inconvenient times. Recommendations to others considering the product: Cloudbeds is easy to use, has accurate rates, great technical support, great customer service, very cost ...

I really wanted to love you cloudbeds...but

Software lacks some of the most basic of functions that is needed to run a front desk. One only find this out when trying to find out how to do something, as the Knowledge base / online helps lacks explicit details. There are too many to list in a review. But that list is long and getting longer every day. I have been live for 6 weeks. The support team are very close to being 100% ineffective. Mostly they do not understand the issue but will send ridiculous videos and screen shots showing ...