Cloudbeds Reviews in June 2025: User Ratings, Pros & Cons

Too many bugs, poor support

Too many bugs and the system is very oldschool. Updating slow. Support team Auto reply is sending you thousands of emails every time you contacted them and asking you if you need help however, I was told they are working on. They spent very long time on maintenance 1 feature. Experiencing different issue every week. Your sales will not help you after you paid.

Their selection process is too long.

Their selection process is too long and demanding, before you can even talk about money, or even consider if you are really interested in taking it. Do not expect proper feedback if you are not selected. All they ask for, they don´t give it back.

Essential software for our business

What do you like best? The intuitiveness and ease to use and train new staff What do you dislike? Not as customizable with booking channels as we would like. Recommendations to others considering the product: It is one of the best in class PMS software options out there and is the one that checked the most boxes for our company. The money earned and saved as result of using this software far outweighs the cost. What problems are you solving with the product? What benefits ...

Wonderful support, good product

Hello. I use Cloudbeds to manage the online bookings of a very popular holiday rental apartment I own in Nelson Bay, Australia. It's just one apartment so my backend "front desk" requirements are very low. To me it was all about the ease of use and guest experience with the booking engine. I cannot tell you how far the amazing support staff of Cloudbeds went to help me get the Booking Engine (which I have embedded as an iFrame into my website) right for my purpose. The support and help I ...

Great PMS

Great PMS, perfect support. Especially Oksana and Victor from support team are very helpful and experienced.

For multi-room properties we wouldn't…

For multi-room properties we wouldn't consider using anything else.I've used Cloudbeds for almost 10 years. In that time I've seen improvements to both the technology and quality of life of using the software. Support is pretty decent, the, the quality of their channel connections are solid by and large, the interface is straight forward and usable.Are there things I wish they'd work on still? Sure, of course. Homeaway integration isn't the greatest and we have a better experience using a ...

You have a great business model

We love C!loudbeds and think you do a great job responding. Sometimes it would be nice to have a phone number that we can get an immediate response to questions though. Other than that we truly enjoy your business model.

This software is just amazing

This software is just amazing! It helped us so much to automize all our processes and the management of the hostel. The support is also just perfect. Cant imagine working without cloudbeds anymore!

Cloudbeds has been a fantastic resource…

Cloudbeds has been a fantastic resource for us. Our staff loves just how easy the system is to work with, and our management loves how we've increased our revenue and direct bookings! I would wholeheartedly recommend to any hotel looking for a complete solution.

Highly recommended

We run a hostel and from the beginning we have put our trust in cloudbeds. This trust has been confirmed. Cloudbeds is an always reliable partner. Especially in the difficult time for tourism.Cloudbeds makes the work easy and clear. Many work steps are automatically taken off your hands. In addition, the support always reacts quickly and flexibly. Highly recommended. Cheers Hakuna Matata Surf House