Close Reviews in September 2026: User Ratings, Pros & Cons

One of the best company-based CRM out in today's market.

PROS & CONS What are the best aspects of this product? The greatest thing with Close.io is it's capable of organizing leads with contacts and companies. When it comes to selling to companies as opposed to separate people, the structure saved a ton of time for sales reps. Not only that, but it made things a lot simpler for those on sales. They get to see which contact points were made with potential clients they had before. What aspects are problematic or could work better? The thing ...

I used to work as an IT manager and IT support. Now I'm a content end-user.

PROS & CONS What are the best aspects of this product? Using the product is great. Simple to comprehend. Fantastic support. Great help from beginning until the end. What aspects are problematic or could work better? Currently, the needs of our business is a bit quirky. Thing is, we were able to meet our needs with a bit of help. What specific problems in your company were solved by this product? Maintenance workorders are facilitated. Great for service request. The same goes for ...

Easy, smart & effortless

What do you like best? Love the support of the close.io team, super quick to assist in anything from customization to ironing out issues. What do you dislike? Lack of mobile app and no sales leaderboards Recommendations to others considering the product Do it. What business problems are you solving with the product? What benefits have you realized? Easy way to sort and power through lead lists, identifying potential revenue.

User-Friendly CRM

PROS & CONS What are the best aspects of this product? There are a lot of things I love about Close.io. For one, it is very simple and straightforward. I can use it right off the bat without having any serious difficulty with it. It is also a cloud-based system. Although you need to download it, it easily syncs up with my desktop. I could work on anything at home and in the office and knowing that every changes made are automatically saved. I also love the system integration with Google ...

Great Sales Tool and Record Keeping Product

What do you like best? I love the ability for a whole company to be able to view accounts, make notes, share information and see all communication! What do you dislike? I wish the interface were more intuitive and sleek! What business problems are you solving with the product? What benefits have you realized? When a customer calls and has a problem, I can go to Close and see all past communications to realize if there was a breakdown and find information fast!

Forget about endless CRM setups

What do you like best? Close.io is pretty flexible and very easy to set up. What do you dislike? I miss some extra features, but otherwise, it wouldn't be Close.io... anyway! If you guys could integrate with Linkedin Sales Navigator, that would be awesome! What business problems are you solving with the product? What benefits have you realized? We use it as our CRM Sales tool, so it is the pillar of our sales strategy. It gives us flexibility, and we don't have to think too much ...

Great Product / Poor Customer Support

What do you like best? Interface is very clean & laid out very well. We like that we can call, send texts, keep notes, track sales cycle in one place. What do you dislike? It’s almost impossible to call & talk to a live person in sales or customer service. Fortunately, the software is very well-designed & works properly most of the time. But if you run into an issue or need help, expect to wait up to 24 hours. All support is handled through email. We also dislike the fact that they ...

This product delivers on their promise.... IT WILL HELP YOU CLOSE DEALS

What do you like best? As Steli said, this tool was built from the point of view of salespeople, not sales manager and you can totally feel this when you use Close.io.Therefore It doesn't have the 9177301 useless possible integrations that other CRM might have but it has already built in all the necessary tools salespeople need to close deals. Side note, it has one of the most flexible API in the CRM industry which allows you to efficiently evolve your sales process as you grow your sales ...

Dead simple for sales reps

What do you like best? No clutter. Shows everything you need on the lead page and has a dialer built in. Simple and fast! What do you dislike? The navigation is a little different than a traditional CRM. Not necessarily a bad thing, just takes some getting used to. I actually prefer the simplicity now that I've caught on. What business problems are you solving with the product? What benefits have you realized? Way less clunky than some of the other major players. It's almost like ...

Great sales insights

What do you like best? The sales strategies and insights coming from their blog What do you dislike? I'll have to pass on that.We are quite pleased with the value brought to the department by the product. Recommendations to others considering the product It will really helps when you want to..Go and get'em What business problems are you solving with the product? What benefits have you realized? Follow-ups become so easy since using it (never used a CRM with this feature before, I ...