Close Reviews in September 2026: User Ratings, Pros & Cons

"Best CRM on the market hands down"

What do you like best about Close? Really nicely laid out, simple, nearly minimalist... very easy to get going immediately. The customer support is extremely fast What do you dislike about Close? Not sure why Email sequences is top left menu. I feel like that should be in settings maybe. Oh, and text + Email sequences would be reallllly awesome! What problems is Close solving and how is that benefiting you? Smart views are a total gamechanger for me.

"Close is wonderful, and thier support is both great and fast!"

What do you like best about Close? Functionality and customization are essential for our business, and Close is uber functional and highly customizable. What do you dislike about Close? We haven't found any issues with Close, and at this point, feel there are no downsides. What problems is Close solving and how is that benefiting you? We are recruiting across multiple regions with many remote recruiters. Close allows us to both coordinate things, report activity, and adjust as necessary.

"Excellent CRM"

What do you like best about Close? Keeping all communication, text and emails within one area, Reminders to reach out again. What do you dislike about Close? Email editor is not the best. Cannot send a bulk email without creating a template first. What problems is Close solving and how is that benefiting you? Organization of communication with clients

User-Friendly CRM

PROS: There are a lot of things I love about Close.io. For one, it is very simple and straightforward. I can use it right off the bat without having any serious difficulty with it. It is also a cloud-based system. Although you need to download it, it easily syncs up with my desktop. I could work on anything at home and in the office and knowing that every changes made are automatically saved. I also love the system integration with Google Apps for Business. CONS: I do believe that the ...

These guys punch above their weight in a big way!

What do you like best? Their auto follow up emails are a game changer, they produce better conversion in about 1/5 of the time it would normally take. Their smart views have enabled us to focus on the right leads faster and unlocked a huge amount of opportunity. What do you dislike? One thing that could be improved is the visual side of their reporting, this is probably a nice to have for most people - but there's little visualisations of data here far more functional. Also ...

Easy to use sales CRM with simple UI that combines decent email and automation tools

What do you like best? I really appreciate the simple and uncomplicated interface. Used so many CRM's that are just too annoying to work in. What do you dislike? I think the integration of templated emails and doing mass campaigns in it is great (one of the main reasons I chose it) but it's still a bit cluck to manage all the different templates and seeing /running the reports on the email sequences. What problems are you solving with the product? What benefits have you ...

Super User Friendly

What do you like best? It's very user friendly. I've only needed help a couple of times with questions and their response was almost immediate. Great for sales teams. What do you dislike? That other reps can access my inbox. I would like it more private but that could be a company settings issue. Recommendations to others considering the product: Do it! You won't regret the decision. What problems are you solving with the product? What benefits have you realized? ...

Amazing product but especially exceptional customer care

What do you like best? We have integrated Close heavily in our digital product. It's been easy, and despite that the APIs are still very powerful. They are in theory focused on small and medium sized B2B customer but we are a 50+ contact center (based in Bogotá, Colombia) focused on selling car insurances through phones and through our website. I'd say they're perfect for any service where the sales are relatively long time (ours are around a week with between 5 and 15 contacts per ...

Build for SDRs

What do you like best? Great Gmail integration. Emails show up both places as expected without funky formatting or cross-links to follow. It allows me to send automated emails from close.io and custom responses from the Gmail interface. What do you dislike? Reporting built to address the needs of SDR organizations. Arguably we are not using the product for lots of outbound so this dislike is not respective of the core use case. Recommendations to others considering the product: ...

Best CRM

What do you like best? The way it organizes accounts and contacts on the same page What do you dislike? The reporting could be improved with a drag and drop capability to build your own reports Recommendations to others considering the product: This is the best CRM I've ever used and I used at least 10 other applications What problems are you solving with the product? What benefits have you realized? Volume of sales activity increased so much. Campaigns are easy to run ...