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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 541-550 out of 639

MF

Mo F

05/12/21

5 out of 5

"Tracking all sales leads!"

What do you like best about Close? All our leads get brought in from our schedule system and marketing funnel with no effort, our sales team stays organized and I can even hop on sales calls in real Time to coach my team! Awesome software a d makes the job of sales and sales a management a breeze! What do you dislike about Close? Every now and then it freezes up - support is awesome!!!!! Recommendations to others considering Close: The set up is custom- so know what you want! What problems ...

Read more

AK

Alex K

05/12/21

5 out of 5

"Great for sales and easy to use"

What do you like best about Close? The setup is very intuitive and user friendly What do you dislike about Close? In very rary circumstances it would be nice to have a close app but the web version works great What problems is Close solving and how is that benefiting you? I am using close as a sales person and tracking contact with leads. It has helped me work more efficiently.

AU

Anonymous User

05/11/21

5 out of 5

"Powerful and Simple"

What do you like best about Close? It is super easy to create customized lists and workflows. What do you dislike about Close? Would love a dedicated ipad app to go along with it Recommendations to others considering Close: It's one of th easiest CRMs that I've used, yet provides significant advanced functions. What problems is Close solving and how is that benefiting you? Keeping track of customer follow up. Making sure no leads fall through the cracks.

OB

Oliver B

05/07/21

5 out of 5

"Best CRM for outbound teams with focus on phone conversations"

What do you like best about Close? - close works as a cloud solution and does not need any complex server setup or similar - the onboarding and documentation is superior and enables a quick integration - it perfectly pairs with more complex CRMs that manage e.g., contract management, project management, etc., tasks for longer sales cycles or complex projects due to its easy-to-use API and additional ZAPIER integration. - the smoothness of the experience and logic of building smart views / ...

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LG

Luis G

05/07/21

5 out of 5

"Freak'n amazing, quick response, friendly staff. Just 10's all around."

What do you like best about Close? The most helpful attribute about close.io is not only the program/software/CRM itself but the quick response and simplicity of the instructions by their staff. What do you dislike about Close? Honestly, I have no bad things to say about any of my experiences. 10's all around. Keep up the great job, guys!!! Recommendations to others considering Close: Search no more. 10's all around. What problems is Close solving and how is that benefiting you? Close.io is ...

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AU

Anonymous User

05/04/21

5 out of 5

"Very easy to use, and keeps me organized!"

What do you like best about Close? I really like how organized Close keeps me, and I like the fact that my Gmail is synced with Close because it makes it easy to respond to all emails asap without checking my inbox twice. I wouldn't have such a straightforward workflow without it! What do you dislike about Close? The smart views can be confusing at first, but once I figured out the filters and the way I wanted to organize the data to save it as a view, I was all set. Recommendations to ...

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AU

Anonymous User

05/03/21

5 out of 5

"Does everything I need"

What do you like best about Close? - Very easy to understand right from the start. I find a lot of CRMs confusing to start but Close was super easy. - Zapier integration is really thought through which makes automations really easy. - Support is excellent. Whenever I had questions about integration with Zapier or other features, I got quick replies from what it felt like was the Dev team. - Their whisper/barge/listen feature is really helpful to onboard sales reps. What do you dislike about ...

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AU

Anonymous User

04/29/21

5 out of 5

"Great tool for business"

What do you like best about Close? Close has been v helpful to organise team, track everyone's inbox to make sure no email goes unanswered and have introduced various new capabilities of great help! What do you dislike about Close? Some things cannot be adapted in full for our needs and are not on the horizon. also it's very hard to connect external tools to close like calendars etc. Recommendations to others considering Close: very easy to use and to train for so not a real advice What ...

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AU

Anonymous User

04/28/21

5 out of 5

"Gamechanger"

What do you like best about Close? Everything is so well organised, and opportunities are easy to move. The tags are a life saver and smart lists have never been so helpful. I closed the most number of deals I ever have thanks to Close. What do you dislike about Close? Not a lot really. I enjoy it a lot so I can't complain! What problems is Close solving and how is that benefiting you? Lead notes have helped so much

KM

Kevin M

04/26/21

5 out of 5

"Excellent product and support"

What do you like best about Close? Close is a very powerful CRM system that has allowed me to 10X my sales efforts. What do you dislike about Close? I sometimes struggle with the latency on the VOIP. This may be an issue with my network however, Close support is currently diagnosing the issue for me. What problems is Close solving and how is that benefiting you? The ability to prospect far more effectively and efficiently.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].