Close Reviews in May 2025: User Ratings, Pros & Cons

Great Sales Tool and Record Keeping Product

What do you like best? I love the ability for a whole company to be able to view accounts, make notes, share information and see all communication! What do you dislike? I wish the interface were more intuitive and sleek! What business problems are you solving with the product? What benefits have you realized? When a customer calls and has a problem, I can go to Close and see all past communications to realize if there was a breakdown and find information fast!

Forget about endless CRM setups

What do you like best? Close.io is pretty flexible and very easy to set up. What do you dislike? I miss some extra features, but otherwise, it wouldn't be Close.io... anyway! If you guys could integrate with Linkedin Sales Navigator, that would be awesome! What business problems are you solving with the product? What benefits have you realized? We use it as our CRM Sales tool, so it is the pillar of our sales strategy. It gives us flexibility, and we don't have to think too much ...

Great Product / Poor Customer Support

What do you like best? Interface is very clean & laid out very well. We like that we can call, send texts, keep notes, track sales cycle in one place. What do you dislike? It’s almost impossible to call & talk to a live person in sales or customer service. Fortunately, the software is very well-designed & works properly most of the time. But if you run into an issue or need help, expect to wait up to 24 hours. All support is handled through email. We also dislike the fact that they ...

This product delivers on their promise.... IT WILL HELP YOU CLOSE DEALS

What do you like best? As Steli said, this tool was built from the point of view of salespeople, not sales manager and you can totally feel this when you use Close.io.Therefore It doesn't have the 9177301 useless possible integrations that other CRM might have but it has already built in all the necessary tools salespeople need to close deals. Side note, it has one of the most flexible API in the CRM industry which allows you to efficiently evolve your sales process as you grow your sales ...

Dead simple for sales reps

What do you like best? No clutter. Shows everything you need on the lead page and has a dialer built in. Simple and fast! What do you dislike? The navigation is a little different than a traditional CRM. Not necessarily a bad thing, just takes some getting used to. I actually prefer the simplicity now that I've caught on. What business problems are you solving with the product? What benefits have you realized? Way less clunky than some of the other major players. It's almost like ...

Great sales insights

What do you like best? The sales strategies and insights coming from their blog What do you dislike? I'll have to pass on that.We are quite pleased with the value brought to the department by the product. Recommendations to others considering the product It will really helps when you want to..Go and get'em What business problems are you solving with the product? What benefits have you realized? Follow-ups become so easy since using it (never used a CRM with this feature before, I ...

Best CRM solution in the market managed by an awesome company

What do you like best? The solution is super powerful, yet simple enough to keep sales people moving fast. 100% built with the sales team in mind. What do you dislike? The solution is expensive for most bootstrapped startups, especially if you want all the cool telephony features like call recordings, VM drop, etc. I'm happy with the value we get for what we pay, though like any good sales guy, I'm always looking for a better deal. Recommendations to others considering the product ...

Great tool with an easy user interface for a small size enterprise

PROS & CONS What are the best aspects of this product? User Interface and the dashboard view make this tool easy to be adopted by sales folks What aspects are problematic or could work better? Customer support can be made more better and revert time can be reduced. What features/services would you like to see in future versions of this product? Separate "contacts" tab for qualified lead. It will give a distinct visibility among general and qualified leads. What specific ...

Robustness and seamless navigation

What do you like best? Provides you with a simple one sheet panel/ dashboard that's easy to understand. Best feature is the dialer and the VM drop. I can send an email with the client on the phone, and then resume the dialer in seconds. What do you dislike? Eventually it would be nice to have more features on the VoIP. Honestly I cant think of anything I dislike. What business problems are you solving with the product? What benefits have you realized? The efficiency of a workflow in ...

On the go sales automation platform for sales executives on field

What do you like best? One thing which clicks or connects really well while using Close tool is its user interface. Easy to use and understand and less steps involved to get what a typical sales manager needs. What do you dislike? Absence of "Contacts" section in the tool. Would be great if there is altogether a separate tab for having all the qualified leads under the contacts section like most other CRMs, Recommendations to others considering the product If you guys are looking ...