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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 521-530 out of 639

TB

Tom B

08/11/21

5 out of 5

"Best CRM out there."

What do you like best about Close? The 1001 possibilities to adjust the system to your wish. What do you dislike about Close? Data imports that aren't reversible, or at least come back with an error, after a mistake. But I think this is unavoidable for any complex data system. Recommendations to others considering Close: It has everything you need from a CRM, and more. What problems is Close solving and how is that benefiting you? It gives you a clear overview of everything that involves ...

Read more

CL

Christina L

08/09/21

5 out of 5

"We love working with close!"

What do you like best about Close? We can see all emails sent to a client. It's truly amazing. What do you dislike about Close? can't search within emails. But we have other applications for that. What problems is Close solving and how is that benefiting you? following up with clients and closing deals.

AU

Anonymous User

07/23/21

5 out of 5

"Easy and efficient CRM"

What do you like best about Close? Close is super easy to use and it's the best CRM I've used. I like how it keeps the records of every customer communication by all employees, which makes it easy for others to take over if needed, while having access to all the conversations had. What do you dislike about Close? Honestly, I have no issues with any functiuonality. What problems is Close solving and how is that benefiting you? Making sure clients can get the most out of our services by ...

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DF

Darin F

07/16/21

5 out of 5

"Very User Friendly and Easy to Learn"

What do you like best about Close? The integration with Google for myself is amazing. It makes it so easy when it comes to finding emails from clients. I just go straight to Close to find them. Also saving the phone calls to the system for 7 days is great too as backup. What do you dislike about Close? Would be great if there was a Vidyard Integration and if there was a little more formating capabilities when it comes to sending emails from Close. What problems is Close solving and how is ...

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F

Frank

07/14/21

5 out of 5

A great CRM for today’s SMBs.

PROS: Very easy to use. UX is fantastic. Communication transperancy is flat out amazing when it comes to customers. Its smart-view gives you the ability to filter just about anything! CONS: Reporting is way too basic. Integrations are limited to just a few.

F

Frank

07/14/21

5 out of 5

A great CRM for today's SMBs.

PROS & CONS What are the best aspects of this product? Very easy to use. UX is fantastic. Communication transperancy is flat out amazing when it comes to customers. Its smart-view gives you the ability to filter just about anything! What aspects are problematic or could work better? Reporting is way too basic. Integrations are limited to just a few. What specific problems in your company were solved by this product? It's capable of covering the needs of a small-medium organization. A great ...

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FJ

Filip J

07/05/21

5 out of 5

"Close has changed the way we Follow up"

What do you like best about Close? I like the opportunity to keep all company's leads in the same spot and to import them through API What do you dislike about Close? I'd like to have an app for my phone where I could arrange calls through the app. Recommendations to others considering Close: I suggest that you try close. It's been a life-changing experience for me and the company I work for. What problems is Close solving and how is that benefiting you? I don't have to look in many places ...

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JL

Jimwhil L

06/20/21

5 out of 5

"User Friendly Tools"

What do you like best about Close? The Smart Views, When you call using dialer, its really helpful to have smart views What do you dislike about Close? What I don't like I think. is when you sort of the leads, from last created. Recommendations to others considering Close: You have to organize all the leads you bulked import so, when managing calls, its easier to use Auto Dialer or Smart View What problems is Close solving and how is that benefiting you? The Emailing part.

LC

Luigi C

05/21/21

5 out of 5

"The real winner of all CRMs"

What do you like best about Close? The dashboard, so comprehensive, in one single view. Easy to navigate, nothing falls through the cracks. The interface is way friendlier and more intuitive than similar CRMs I've used in the past. The speed behind the logic for quick tasks, keeping track of opportunities and assign tasks to colleagues is unlike anything I've seen. Smart views and hyperlists are amazingly handy for effective follow ups. What do you dislike about Close? Only thing maybe is ...

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AU

Anonymous User

05/21/21

5 out of 5

"Amazing platform!"

What do you like best about Close? Close is easy to use and helps with keeping track of the notes I leave. I'm on top of all of my work! What do you dislike about Close? There are no notifications for the inbox What problems is Close solving and how is that benefiting you? I maintain excellent relationships as an account manager. It helps to keep track of conversations.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].