Close Reviews in September 2026: User Ratings, Pros & Cons

One of the best company-based CRM out in today’s market.

PROS: The greatest thing with Close.io is it's capable of organizing leads with contacts and companies. When it comes to selling to companies as opposed to separate people, the structure saved a ton of time for sales reps. Not only that, but it made things a lot simpler for those on sales. They get to see which contact points were made with potential clients they had before. CONS: The thing that needs to be stronger is reporting in the platform. Even with a plethora of basic reporting tools ...

I used to work as an IT manager and IT support. Now I’m a content end-user.

PROS: Using the product is great. Simple to comprehend. Fantastic support. Great help from beginning until the end. CONS: Currently, the needs of our business is a bit quirky. Thing is, we were able to meet our needs with a bit of help.

I used to work as an IT manager and IT support. Now I'm a content end-user.

PROS & CONS What are the best aspects of this product? Using the product is great. Simple to comprehend. Fantastic support. Great help from beginning until the end. What aspects are problematic or could work better? Currently, the needs of our business is a bit quirky. Thing is, we were able to meet our needs with a bit of help. What specific problems in your company were solved by this product? Maintenance workorders are facilitated. Great for service request. The same goes for custodial ...

"Close the door on other CRM's"

What do you like best about Close? Close is very customizable.... if you can dream it, you can achieve it with close What do you dislike about Close? There can be too many options occasionally causing me to get confused. I am a fairly new adopter, so it is likely user error. What problems is Close solving and how is that benefiting you? I can sort my leads and tackle them in order or set up a group for the day. This helps keep me focused and organized

"Great CRM, works well, easy to use, lots of features"

What do you like best about Close? Ease of use, lots of features other CRM don't have What do you dislike about Close? It could look a bit more modern and be more asphectically pleasing What problems is Close solving and how is that benefiting you? Lots of benefits and options to customize data, I am able to filter out any bad records

"One of the best I have ever used"

What do you like best about Close? It's very intuitive and straightforward to use What do you dislike about Close? Nothing so far. Its better than others ive tried What problems is Close solving and how is that benefiting you? It keeps me on track and up to date

"Close is intuitive"

What do you like best about Close? I can find my leads and potential customers fast and see every imperative detail without fighting through excessive windows or scrolling up and down. What do you dislike about Close? I wish my email signature looked better when I send it directly from Close in Outlook 365. Recommendations to others considering Close: I'm impressed with how well the conversion from our old CRM to Close went! We do ECM conversions. I was back working in Close within ...

"Great CRM program"

What do you like best about Close? Intuitive. Glitch and barrier free. Great interface. What do you dislike about Close? Email formatting can be wonky. Would be helpful to be able to open multiple windows in the desktop app. What problems is Close solving and how is that benefiting you? I can manage a huge pipeline. I can relax that I'm not going to miss a follow up. I save time not having to jump around or search for collaboration or conversation history with a client.

"Close is the closest thing to perfection for outbound sales"

What do you like best about Close? The speed and the simplicity of the UI make Close easy to get started with and use. They've kept the same UI and added more Reporting features over time. What do you dislike about Close? There is not much to dislike. Sales pipeline flow metrics would be great and enable us to automate computation of time from step to step in the sales process. Recommendations to others considering Close: Go for it What problems is Close solving and how is that benefiting ...

"I love it! Makes my work life so much better"

What do you like best about Close? I love that the platform and UI is really easy to use. Everything is clearly labeled and it didn't take me long to understand the platform. I love the SmartViews to help you to organize your leads and contacts and I also love the integrations with other apps to make my workflow as automated as possible. What do you dislike about Close? I don't have much to say! thank you i like it very much What problems is Close solving and how is that benefiting you? I ...