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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 501-510 out of 639

AU

Anonymous User

10/11/21

5 out of 5

"Close is the best CRM, and optimized for any budget"

What do you like best about Close? I've tried quite a few CRMs, none have scaled with my business as well as Close. They have great integrations with Zapier and lots of other apps, plus a support team that will actually help you build out your dreams. Talking to the support team is one of the best parts of my day, their replies are friendly, quick. and efficient. What do you dislike about Close? I wish they had an app, and their email tracking had better analytics. Recommendations to others ...

Read more

AU

Anonymous User

10/08/21

5 out of 5

"The only platform that you need for Closing sales!"

What do you like best about Close? User Interface is excellent. It's easy to navigate and has clear instructions. What do you dislike about Close? Nothign so far. Everyting is accessible. Recommendations to others considering Close: Definitely worth adding it to your business if you want to organize your sales team with better outrech and management of their work flow. What problems is Close solving and how is that benefiting you? Organizing data and making information easily and readily ...

Read more

AU

Anonymous User

10/07/21

5 out of 5

"Close.io is our most important tool"

What do you like best about Close? My favorite feature of close is the email log, and the features associated (saving drafts, setting reminders, starting sequences). What do you dislike about Close? I would prefer if there were more text formatting capabilities while typing emails in Close.io, and also fix the issues when Close.io operates in Google Chrome. Recommendations to others considering Close: It's a great program and has a wide breadth of functionality for our team. What problems ...

Read more

AU

Anonymous User

10/07/21

5 out of 5

"Close is great and so is the customer support!"

What do you like best about Close? It's easy to navigate, make calls, and reach out to support. There are good integrations with other platforms. What do you dislike about Close? Sometimes the calling sound starts, but the customer card doesn't show while calling in lists. What problems is Close solving and how is that benefiting you? Easily reaching out to customers and sending contracts in a quick and easy way. Collecting and storing information about customers in custom fields. Also in ...

Read more

AU

Anonymous User

10/05/21

5 out of 5

"Incredible CRM"

What do you like best about Close? Close has been the most versatile and robust CRM I've ever used. What do you dislike about Close? Close has a bit of a steep learning curve but once you learn it, it's incredibly powerful. What problems is Close solving and how is that benefiting you? I am much more organized and it makes it easier to stay on top of my leads

BM

Ben M

10/05/21

5 out of 5

"Close - Super User Friendly, Intuitive, And Powerful CRM"

What do you like best about Close? I like how easy it is to set up Close. I also like how the plan I chose includes unlimited leads for under $100 / month. I love the call recording. But my favorite feature by far is smart views. Those are like incredibly powerful saved searches you can set up to filter your leads based on whatever parameters you want. And they all update dynamically! What do you dislike about Close? Though the interface is very user friendly and intuitive, since Close is ...

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AU

Anonymous User

10/02/21

5 out of 5

"Excellent Platform!"

What do you like best about Close? The ease of use and multiple options of contacting the customer What do you dislike about Close? Nothing at all! It truly is a great system! What problems is Close solving and how is that benefiting you? Having the opportunity to text the customers and call and email makes it a one-stop all-contact platform. It solves the problem of having to use multiple CRMs or platforms to reach out to the customer which is highly beneficial!

L

Lauren

09/26/21

5 out of 5

The Best CRM Platform In The Market Today

PROS: One can instantly see that the best thing about Close.io is the way it organizes the leads it captures - as companies and contacts within those companies. This unique approach is a time saver because we are able to sell to companies as a whole instead of peddling leads to individual people. This structure also simplifies the job of sales people as it pinpoints the contact points that have been made with potential clients in previous campaigns. CONS: There is a lot of room for ...

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AU

Anonymous User

09/16/21

5 out of 5

"Quick and easy to manage"

What do you like best about Close? Easy tools good for tracking calls Easy to understand What do you dislike about Close? At the moment I don't dislike anything about Close Recommendations to others considering Close: Look at the videos to learn how to use all the tools correctly What problems is Close solving and how is that benefiting you? Trafic ticket business

A

Al

09/13/21

5 out of 5

One of the best company-based CRM out in today's market.

PROS & CONS What are the best aspects of this product? The greatest thing with Close.io is it's capable of organizing leads with contacts and companies. When it comes to selling to companies as opposed to separate people, the structure saved a ton of time for sales reps. Not only that, but it made things a lot simpler for those on sales. They get to see which contact points were made with potential clients they had before. What aspects are problematic or could work better? The thing that ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].