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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 471-480 out of 639

CN

Chris N

03/29/22

5 out of 5

"Super Easy CRM for tracking your customers"

What do you like best about Close? I love the fact that you can automate emails to your prospective customers. It makes reaching out so much easier now. What do you dislike about Close? I can't think of anything in close that I would say I don't like to be honest. I use all of the features except the phone feature. That can be a little bit buggy sometimes. What problems is Close solving and how is that benefiting you? Close is helping me reach out to customers that i have not before gotten ...

Read more

CN

Chris N

03/29/22

5 out of 5

"Super Easy CRM for tracking your customers"

What do you like best about Close? I love the fact that you can automate emails to your prospective customers. It makes reaching out so much easier now. What do you dislike about Close? I can't think of anything in close that I would say I don't like to be honest. I use all of the features except the phone feature. That can be a little bit buggy sometimes. What problems is Close solving and how is that benefiting you? Close is helping me reach out to customers that i have not before gotten ...

Read more

ZI

Zack I

03/11/22

5 out of 5

"Very organized CRM with unique capabilities to target leads you wouldn't find without Close"

What do you like best about Close? Narrow your results feature makes it easy to find new customers What do you dislike about Close? Not enough sales dashboards & statistic reporting What problems is Close solving and how is that benefiting you? Keeping track of every lead we have is much easier with close

ZI

Zack I

03/11/22

5 out of 5

"Very organized CRM with unique capabilities to target leads you wouldn't find without Close"

What do you like best about Close? Narrow your results feature makes it easy to find new customers What do you dislike about Close? Not enough sales dashboards & statistic reporting What problems is Close solving and how is that benefiting you? Keeping track of every lead we have is much easier with close

MF

Mike F

03/10/22

5 out of 5

"Easy and Efficient"

What do you like best about Close? Close is so easy to manage and monitor all of my leads. The smart view feature allows me to fully understand my leads in every territory on a high level. What do you dislike about Close? My only issue with Close is that the reporting features could be a little stronger. What problems is Close solving and how is that benefiting you? I have not had any issues with Close except for a few dropped calls. Close is extremely helpful at keeping my on top of my ...

Read more

MF

Mike F

03/10/22

5 out of 5

"Easy and Efficient"

What do you like best about Close? Close is so easy to manage and monitor all of my leads. The smart view feature allows me to fully understand my leads in every territory on a high level. What do you dislike about Close? My only issue with Close is that the reporting features could be a little stronger. What problems is Close solving and how is that benefiting you? I have not had any issues with Close except for a few dropped calls. Close is extremely helpful at keeping my on top of my ...

Read more

AU

Anonymous User

03/08/22

5 out of 5

"Friendly and easy to use!"

What do you like best about Close? I like using close every day because it is so easy to use and friendly. It always has a new option or actualization that bring us more confidence when we are working What do you dislike about Close? Sometimes when I am working, it suddenly stops, or sometimes, I can not send sequences. If I use it when it is "breaking," then the sequences are not visible or I can not find them Recommendations to others considering Close: Please answer emails What problems ...

Read more

AU

Anonymous User

03/08/22

5 out of 5

"Friendly and easy to use!"

What do you like best about Close? I like using close every day because it is so easy to use and friendly. It always has a new option or actualization that bring us more confidence when we are working What do you dislike about Close? Sometimes when I am working, it suddenly stops, or sometimes, I can not send sequences. If I use it when it is "breaking," then the sequences are not visible or I can not find them Recommendations to others considering Close: Please answer emails What problems ...

Read more

LM

Leo M

02/26/22

5 out of 5

"Great API. Amazing value."

What do you like best about Close? There hundreds of CRMs a it there. We picked Close because of their API capabilities and fair pricing structure. It's a blank slate for real marketing automation. What do you dislike about Close? Nothing in particular. I'd like to see them continue to evolve their API capabilities. Recommendations to others considering Close: Think about what you need your CRM system to do, and make sure it does that well. More features doesn't mean better. What problems ...

Read more

LM

Leo M

02/26/22

5 out of 5

"Great API. Amazing value."

What do you like best about Close? There hundreds of CRMs a it there. We picked Close because of their API capabilities and fair pricing structure. It's a blank slate for real marketing automation. What do you dislike about Close? Nothing in particular. I'd like to see them continue to evolve their API capabilities. Recommendations to others considering Close: Think about what you need your CRM system to do, and make sure it does that well. More features doesn't mean better. What problems ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].