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8.6

Spot Score

Close - CRM Software

Close Reviews in May 2025: User Ratings, Pros & Cons

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4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 471-480 out of 595

AU

Anonymous User

09/02/21

5 out of 5

"Great CRM, works well, easy to use, lots of features"

What do you like best about Close? Ease of use, lots of features other CRM don't have What do you dislike about Close? It could look a bit more modern and be more asphectically pleasing What problems is Close solving and how is that benefiting you? Lots of benefits and options to customize data, I am able to filter out any bad records

GS

Gary S

09/01/21

5 out of 5

"One of the best I have ever used"

What do you like best about Close? It's very intuitive and straightforward to use What do you dislike about Close? Nothing so far. Its better than others ive tried What problems is Close solving and how is that benefiting you? It keeps me on track and up to date

JB

Joel B

08/25/21

5 out of 5

"Close is intuitive"

What do you like best about Close? I can find my leads and potential customers fast and see every imperative detail without fighting through excessive windows or scrolling up and down. What do you dislike about Close? I wish my email signature looked better when I send it directly from Close in Outlook 365. Recommendations to others considering Close: I'm impressed with how well the conversion from our old CRM to Close went! We do ECM conversions. I was back working in Close within ...

Read more

AU

Anonymous User

08/24/21

5 out of 5

"Great CRM program"

What do you like best about Close? Intuitive. Glitch and barrier free. Great interface. What do you dislike about Close? Email formatting can be wonky. Would be helpful to be able to open multiple windows in the desktop app. What problems is Close solving and how is that benefiting you? I can manage a huge pipeline. I can relax that I'm not going to miss a follow up. I save time not having to jump around or search for collaboration or conversation history with a client.

FD

Flask D

08/16/21

5 out of 5

"Close is the closest thing to perfection for outbound sales"

What do you like best about Close? The speed and the simplicity of the UI make Close easy to get started with and use. They've kept the same UI and added more Reporting features over time. What do you dislike about Close? There is not much to dislike. Sales pipeline flow metrics would be great and enable us to automate computation of time from step to step in the sales process. Recommendations to others considering Close: Go for it What problems is Close solving and how is that benefiting ...

Read more

AU

Anonymous User

08/11/21

5 out of 5

"I love it! Makes my work life so much better"

What do you like best about Close? I love that the platform and UI is really easy to use. Everything is clearly labeled and it didn't take me long to understand the platform. I love the SmartViews to help you to organize your leads and contacts and I also love the integrations with other apps to make my workflow as automated as possible. What do you dislike about Close? I don't have much to say! thank you i like it very much What problems is Close solving and how is that benefiting you? I ...

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TB

Tom B

08/11/21

5 out of 5

"Best CRM out there."

What do you like best about Close? The 1001 possibilities to adjust the system to your wish. What do you dislike about Close? Data imports that aren't reversible, or at least come back with an error, after a mistake. But I think this is unavoidable for any complex data system. Recommendations to others considering Close: It has everything you need from a CRM, and more. What problems is Close solving and how is that benefiting you? It gives you a clear overview of everything that involves ...

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CL

Christina L

08/09/21

5 out of 5

"We love working with close!"

What do you like best about Close? We can see all emails sent to a client. It's truly amazing. What do you dislike about Close? can't search within emails. But we have other applications for that. What problems is Close solving and how is that benefiting you? following up with clients and closing deals.

AU

Anonymous User

07/23/21

5 out of 5

"Easy and efficient CRM"

What do you like best about Close? Close is super easy to use and it's the best CRM I've used. I like how it keeps the records of every customer communication by all employees, which makes it easy for others to take over if needed, while having access to all the conversations had. What do you dislike about Close? Honestly, I have no issues with any functiuonality. What problems is Close solving and how is that benefiting you? Making sure clients can get the most out of our services by ...

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DF

Darin F

07/16/21

5 out of 5

"Very User Friendly and Easy to Learn"

What do you like best about Close? The integration with Google for myself is amazing. It makes it so easy when it comes to finding emails from clients. I just go straight to Close to find them. Also saving the phone calls to the system for 7 days is great too as backup. What do you dislike about Close? Would be great if there was a Vidyard Integration and if there was a little more formating capabilities when it comes to sending emails from Close. What problems is Close solving and how is ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].