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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 461-470 out of 639

RG

Ray G

04/21/22

5 out of 5

"Close review"

What do you like best about Close? its easy to make calls and send emails cli ck to make calls and leave notes. Easy to create a calling lost to filter ou prospects that are a bad fit to work with. What do you dislike about Close? There is not much that i don't like about this product................................................................................................................ Recommendations to others considering Close: Simple, put it to the test. What problems is Close ...

Read more

AU

Anonymous User

04/21/22

5 out of 5

"Easy"

What do you like best about Close? Simplicity, easy to use, self explanatory What do you dislike about Close? The tasks set don't notify me other than in the inbox...hard to structure the day like that also don't like how I can set 2 tasks at the same time gets messy sometimes Recommendations to others considering Close: It's helpful but if there is one place for all this and communication plus profile links plus other dashboards to be apart of close that's my only real complaint What ...

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MP

Matt P

04/21/22

5 out of 5

"I love Close for startup sales"

What do you like best about Close? A single founder can use close for sales and marketing automation without needing CRM/marketing automation mastery. I also like how they walked me through the Mailgun set-up so that I could send emails at scale without lowering my personal email deliverability rates. I also really like that in order for emails to be logged the leads email needs to already be in Close. I hate CRMs that suck in private emails - works ok for sales, but bad for founders who ...

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JA

Jamie A

04/19/22

5 out of 5

"Close More Sales with Close"

What do you like best about Close? When you first get started, the team at Close sends you a personal email with their pictures and a massive package of sales tools for anyone selling in the SaaS space. The CRM is easy to use, and if you have trouble, the Close Team will help you with anything you need. The Close team knows how to sell. They were doing it before they created Close, so take advantage of a sales tools made by people who actually sell. What do you dislike about Close? I ...

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AU

Anonymous User

04/14/22

5 out of 5

"Fantastic CRM"

What do you like best about Close? The ease of importing contacts, merging contacts and managing clients. What do you dislike about Close? There is nothing that I dislike so far, it's great. Recommendations to others considering Close: Explore all of it's functionality, I find new things I can do with Close every now and then. What problems is Close solving and how is that benefiting you? The ease of setting email sequences and follow-up alerts has made my job much easier.

AU

Anonymous User

04/14/22

5 out of 5

"Fantastic CRM"

What do you like best about Close? The ease of importing contacts, merging contacts and managing clients. What do you dislike about Close? There is nothing that I dislike so far, it's great. Recommendations to others considering Close: Explore all of it's functionality, I find new things I can do with Close every now and then. What problems is Close solving and how is that benefiting you? The ease of setting email sequences and follow-up alerts has made my job much easier.

JM

Jack M

04/12/22

5 out of 5

"A great CRM with great customer service"

What do you like best about Close? Aside from the fact that it is a well-made program, the service is great. Anytime I have an issue and reach out to support, I hear back within an hour or two every time. What do you dislike about Close? I honestly don't have much to say as far as dislikes. What problems is Close solving and how is that benefiting you? It's great having all of our customer information organized. We can do anything we need to all in one program.

JM

Jack M

04/12/22

5 out of 5

"A great CRM with great customer service"

What do you like best about Close? Aside from the fact that it is a well-made program, the service is great. Anytime I have an issue and reach out to support, I hear back within an hour or two every time. What do you dislike about Close? I honestly don't have much to say as far as dislikes. What problems is Close solving and how is that benefiting you? It's great having all of our customer information organized. We can do anything we need to all in one program.

JD

Justin D

04/05/22

5 out of 5

"Great CRM, extremely easy to use"

What do you like best about Close? I love the ability to set and track my tasks when dealing with clients, it gives me a layout of my day and allows me to work accordingly. The call recording is great as well, I like the ability to go through my calls and see what I could have done/said better. What do you dislike about Close? In my opinion the call recording should not expire after 7 days, I would like to be able to save the calls I've had with clients for longer to see where we left off ...

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JD

Justin D

04/05/22

5 out of 5

"Great CRM, extremely easy to use"

What do you like best about Close? I love the ability to set and track my tasks when dealing with clients, it gives me a layout of my day and allows me to work accordingly. The call recording is great as well, I like the ability to go through my calls and see what I could have done/said better. What do you dislike about Close? In my opinion the call recording should not expire after 7 days, I would like to be able to save the calls I've had with clients for longer to see where we left off ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].