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8.6

Spot Score

Close - CRM Software

Close Reviews in May 2025: User Ratings, Pros & Cons

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4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 451-460 out of 595

NR

Nicholas R

11/01/21

5 out of 5

"Close.io review"

What do you like best about Close? While it seemed overwhelming at first, just from the look at it, I realized it was pretty simple to use. I feel comfortable navigating through Close, and it puts me in contact with my agents in a timely and efficient manner. What do you dislike about Close? I can't think of anything I dislike about the system. Recommendations to others considering Close: It works really well and is easy to learn What problems is Close solving and how is that benefiting ...

Read more

KC

Kelly C

10/22/21

5 out of 5

"Close beats Salesforce!"

What do you like best about Close? Fast customer service. Very intuitive to use. What do you dislike about Close? Labeling of the records could be improved. What problems is Close solving and how is that benefiting you? The sequence emails are working for me even on the weekend. I've gotten so many appointments and sales from these!

AU

Anonymous User

10/18/21

5 out of 5

"LOVE this CRM"

What do you like best about Close? My favorite feature is task assignments! I love that anyone on the team can assign me things for the day that they need to be done, and even the time. What do you dislike about Close? There's nothing to dislike. It gives me the ability to automate information from other platforms, I can respond to my leads from the platform, I can set custom fields for data production and tracking. It tracks everything done with every person every day. How could you ...

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DC

David C

10/16/21

5 out of 5

"One of the best CRM systems I've used"

What do you like best about Close? Integration with all of the apps that I use What do you dislike about Close? it does not allow MMS and International Calling What problems is Close solving and how is that benefiting you? I am keeping all of my customer's history in one place. With integrations with Zappier, it lets me know when and if my customers buy different products, so when n talking to them, I know what they have purchased.

KB

Keedan B

10/15/21

5 out of 5

"Great Program"

What do you like best about Close? It's a program that has made a difference, and It has organized my tasks, helped remind me of meaningful assignments and information! It is just that great! What do you dislike about Close? Price is a bit high, and I would like a WhatsApp integration to be available Recommendations to others considering Close: Enjoy and learn as much as possible What problems is Close solving and how is that benefiting you? Communication, Organisation, and efficiency

AU

Anonymous User

10/12/21

5 out of 5

"Close review"

What do you like best about Close? dialing within the crm with a simple click What do you dislike about Close? all of the smart views and fields that you have to search for Recommendations to others considering Close: get it! What problems is Close solving and how is that benefiting you? still getting familiar with the platform. ease of use all in one app

AU

Anonymous User

10/11/21

5 out of 5

"Close is the best CRM, and optimized for any budget"

What do you like best about Close? I've tried quite a few CRMs, none have scaled with my business as well as Close. They have great integrations with Zapier and lots of other apps, plus a support team that will actually help you build out your dreams. Talking to the support team is one of the best parts of my day, their replies are friendly, quick. and efficient. What do you dislike about Close? I wish they had an app, and their email tracking had better analytics. Recommendations to others ...

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AU

Anonymous User

10/08/21

5 out of 5

"The only platform that you need for Closing sales!"

What do you like best about Close? User Interface is excellent. It's easy to navigate and has clear instructions. What do you dislike about Close? Nothign so far. Everyting is accessible. Recommendations to others considering Close: Definitely worth adding it to your business if you want to organize your sales team with better outrech and management of their work flow. What problems is Close solving and how is that benefiting you? Organizing data and making information easily and readily ...

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AU

Anonymous User

10/07/21

5 out of 5

"Close is great and so is the customer support!"

What do you like best about Close? It's easy to navigate, make calls, and reach out to support. There are good integrations with other platforms. What do you dislike about Close? Sometimes the calling sound starts, but the customer card doesn't show while calling in lists. What problems is Close solving and how is that benefiting you? Easily reaching out to customers and sending contracts in a quick and easy way. Collecting and storing information about customers in custom fields. Also in ...

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AU

Anonymous User

10/07/21

5 out of 5

"Close.io is our most important tool"

What do you like best about Close? My favorite feature of close is the email log, and the features associated (saving drafts, setting reminders, starting sequences). What do you dislike about Close? I would prefer if there were more text formatting capabilities while typing emails in Close.io, and also fix the issues when Close.io operates in Google Chrome. Recommendations to others considering Close: It's a great program and has a wide breadth of functionality for our team. What problems ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].