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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 331-340 out of 639

JA

Jessica A

04/28/23

5 out of 5

"Close is very useful."

What do you like best about Close? Close provides features that are very useful in my current job. These said features make my job easy every day. I can easily cater to the needs of my customers. What do you dislike about Close? I don't see anything in close that I don't like. My experience was great. Less hassle. Very user-friendly. Makes my job easy every day. Overall good for me. No problems at all. What problems is Close solving and how is that benefiting you? I've been using Close for ...

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SJ

Shenna Jane P

04/28/23

5 out of 5

"It is convenient to connect"

What do you like best about Close? It is convenient for me to email, call, and text. I quickly open my emails and text through this app and easily track my follow-ups and inbox compared to other apps I can easily navigate the system. What do you dislike about Close? So far working on this system for over 10 months now. I have no problem working on this app. It's accurate from text and calls to emails. To overcome these challenges, businesses can implement a range of strategies, such as ...

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NV

Nygille Voughn L

04/26/23

5 out of 5

"Great way of service"

What do you like best about Close? Close is a friendly tool to access my leads. What do you dislike about Close? Sometimes it is so loading when I use it What problems is Close solving and how is that benefiting you? Easy access to my leads so that I can call my clients on time

KB

Kayla B

04/26/23

5 out of 5

"Simple and Efficient"

What do you like best about Close? I love how easy Close is to navigate and how fast and responsive the Close Support Team is when any issues throughout the software arise. Close is one of the best CRM's I have ever used. What do you dislike about Close? Genuinely I have had no issues with Close, I love it. What problems is Close solving and how is that benefiting you? The efficiency of sending bulk emails/sms in the form of sequences has been a huge benefit and a time saver. I have been ...

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KM

Kimberly Mae B

04/25/23

5 out of 5

"Excellent Experience"

What do you like best about Close? One of the things that I like about Close is that it is an easy tool to use. An easy-to-use interface. It is designed to simplify our communication process. It allows us to quickly and easily keep track of our conversations with contacts. It also helps us to remain organized and efficient. What do you dislike about Close? The downside of using Close is that some features are not available when you are not using the downloaded app. However, you can still ...

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CA

Clyde A

04/25/23

5 out of 5

"Close application is all you will need for your CRM needs"

What do you like best about Close? It makes all tasks easy and comprehensive. It helps makes everything in the organization get organized easily without any hustle. The tool is very straightforward and very friendly user. What do you dislike about Close? There's nothing that I can think of as of the moment since most of my CRM needs are being met and every function that it has from doing outbound call, inbound calls and emails are very satisfactory. What problems is Close solving and how is ...

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RA

Rachel Ann R

04/25/23

5 out of 5

"It's a friendly use."

What do you like best about Close? We use close in a lot of things, like to call your customers. You can also add notes after the call about the conversation that you have between you and the customers. What do you dislike about Close? The least helpful in Close is sometimes if the app is in under maintenace we cannot use the app for almost an hour. What problems is Close solving and how is that benefiting you? It can provide all of my users attorney to fight for their traffic tickets in ...

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JJ

Jude Jesrel P

04/24/23

5 out of 5

"Fantastic Experience!"

What do you like best about Close? It has many features, such as sms, email, and calls. It connects you to a lot of people. What do you dislike about Close? I don't want that grammar and spelling are not auto- corrected processes. What problems is Close solving and how is that benefiting you? It helps us connect to many people, which allows us to attain our goals and targets.

DA

Donabel A

04/24/23

5 out of 5

"Customer Service"

What do you like best about Close? Fast and reliable when it comes to customer service management. The system is user-friendly and easy to navigate by agents, which is really helpful when assisting customers. What do you dislike about Close? What I dislike about close is that sometimes close has problems with bags and lags; however, internet service does really matter with the function of the system as well as the computers update. What problems is Close solving and how is that benefiting ...

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AD

Ali Daniel S

04/24/23

5 out of 5

"Customer Service"

What do you like best about Close? It's so convenient in calling and receiving phone calls.It is well organized and I'm able to check current and past report to help me closed deals in the future. What do you dislike about Close? I'm not able to received videos when my customer send me one.Also, When I'm sending text messages it is limited to 1000 characters which I find so inconvenient specially if I'm sending a lot of information that exceeds the limit. What problems is Close solving and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].