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8.6

Spot Score

Close - CRM Software

Close Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 331-340 out of 595

SR

Shane R

03/28/23

5 out of 5

"This tool is very nice! It helps me and my team to ensure productivity and organization."

What do you like best about Close? My favorite feature of Close is that it helps me keep track of my work and schedules. It helps keep me accountable in managing my time and tasks, What do you dislike about Close? In the many months I've been using Close, I have not noticed any errors so far. Will be looking out for some, just in case! What problems is Close solving and how is that benefiting you? It helps me and my team reach out prospects more effectively.

BV

Bryson V

03/27/23

5 out of 5

"Amazing, much better than any CRM"

What do you like best about Close? The integration cheat sheet and how efficient it is to integrate with other softwares. One of the best things about this is it allows you to understand how the systems work. What do you dislike about Close? The one downside is that sometimes my dialer will have some issues where the prospect and I cannot hear each other. It does happen every week; with this issue fixed, I can say this software is in a league of its own What problems is Close solving and ...

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SR

Smrithy R

03/27/23

5 out of 5

"Close is really user friendly and has helped me to be productive."

What do you like best about Close? User friendly, excellent CRM for any sales professional. I've made use of your emailing and sms feature the most. What do you dislike about Close? Absolutely nothing. There is no reason to dislike close for any sales person. What problems is Close solving and how is that benefiting you? If an issue arise on close it's resolved within minutes.

HJ

Hubert Jason L

03/24/23

5 out of 5

"Helpful and user friendly."

What do you like best about Close? It is very organized and straightforward to learn. The features are helpful, synchronized and simple but beautiful. The system interference is also catchy and user-friendly. What do you dislike about Close? The search history button is only limited to 5 searches. What problems is Close solving and how is that benefiting you? I've got a lot of sales made, and the follow-ups are effortless to track and identify the customer's needs.

AR

Asaf R

03/23/23

5 out of 5

"Close is great!"

What do you like best about Close? I like that you can send bulk sequences to leads, listen to calls in progress, and see if emails have been opened. Close makes it easy to filter through leads and get in front of the right people. What do you dislike about Close? I wish you could unenroll people in a sequence rather than just pause the sequence, but its a pretty minor concern. It would be nice as well if you could make a more direct relation to your google calendar. What problems is Close ...

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SK

Sudha K

03/23/23

5 out of 5

"Very successful implementation of a scalable prospecting framework"

What do you like best about Close? 1) User-friendly interface with straightforward implementation. 2) Budget-friendly prospecting platform for a small team. 3) No yearly commitment required. Monthly billing. 4) Amazing support team. Very responsive and helpful. Can be contacted very easily from within the App. They typically respond within hours. 5) Very customizable platform with the ability to add many custom fields. What do you dislike about Close? 1) Very B2B-focussed. If you are B2C, ...

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MC

Mateo C

03/23/23

5 out of 5

"Best CRM out there"

What do you like best about Close? It's very easy and comfortable to use; you only need to worry about your own performance since the CRM does most of the annoying work for you. What do you dislike about Close? Maybe not being able to dial from another device other than computer. What problems is Close solving and how is that benefiting you? Contacting and keeping track of my leads!

DN

David N

03/22/23

5 out of 5

"AMAZING ALL IN 1"

What do you like best about Close? There are so many futures to this software. It can easily be used on a small or medium size basis. The filters and organisation part are all A+. When you don't know something you can go to the support page and they have super detailed guides, but if you still can't figure something out, then you can email their support, and NO JOKE they will email you back with REAL help within 10 minutes or faster. What do you dislike about Close? There's not much I don't ...

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CT

chad t

03/21/23

5 out of 5

"Incredible customer service! They're always very detailed, prompt, and helpful."

What do you like best about Close? I always get a rapid response from customer support and it's very detailed and helpful. I also like how simple, reliable, and easy to use the CRM is. Highly recommended! What do you dislike about Close? I wish they had a phone app so I could use close on my phone Recommendations to others considering Close: Close is an excellent CRM to manage, track, and serve your customers well. It saves our team a lot of time, confusion, and headache and optimizes our ...

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DV

David V

03/04/23

5 out of 5

"Best CRM for BDRs ever!"

What do you like best about Close? Easy to use and the capabilities are exactly for a BDR/SDR/Inside Sales rep What do you dislike about Close? If I work as a consultant and I want to use it for an agency that already has mulit-level clients within one org and then If I want to use Close for another client that is completey separate and not within the org I'm not able to. What problems is Close solving and how is that benefiting you? achieve qualified opportunities quicker and visibility ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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