ClickHelp Reviews in June 2025: User Ratings, Pros & Cons

"ClickHelp is a great tool for productive work in a team"

What do you like best about ClickHelp? I have been using ClickHelp for 7 months and I'm happy with it. It’s easy to develop technical documentation with ClickHelp because they provide a lot of productivity features such as snippets, project templates, variables, filters, reports and so on. Really helpful! The ecosystem of this product is great - Zendesk, AddThis, Salesforce, Google Analytics, YouTube and many other essential integration options are available. We don’t use all of those ...

"wanted a quick soloution"

What do you like best about ClickHelp? easy to get started... a few clicks and a trial was initiated. I had done quite a bit of documentation and was looking to easily get started. What do you dislike about ClickHelp? Nothing yet... it was a great tool for easy upload of an existing manual. Its customize able. We had a paper manual.. and this is going to allow us to deploy quickly Recommendations to others considering ClickHelp: really easy to set up. What problems is ClickHelp solving and ...

"Great for multi-region asset and content management"

What do you like best about ClickHelp? The simplicity that it offers the user. Many users can understand how to update or create from any office. What do you dislike about ClickHelp? I would like to see more options for video and image input options What problems is ClickHelp solving and how is that benefiting you? Content management for blogs, web portals and editable asset lits

"Great tool for publishing our new user guide."

What do you like best about ClickHelp? I like that this is a Cloud based product which gives me the freedom to work from home or the office. What do you dislike about ClickHelp? I think the UI is unclear and the custom toils are lacking. Recommendations to others considering ClickHelp: Adding more custom tools would improve the product tremendously. What problems is ClickHelp solving and how is that benefiting you? I used ClickHelp to create a new user guide for our ticketing system.

"Incredibly capable and flexible"

What do you like best about ClickHelp? The content editor is extremely easy to use while still being very feature rich. It's easy for a broad range of skill sets to use the system and then generating documentation in multiple formats is straight forward and extremely accurate. We've leveraged the ClickHelp API to incorporate product documentation into our automated build process as well, which generates dozens of resultant documentation deliverables automatically into our release ...

"ClickHelp was the perfect choice for our documentation portal"

What do you like best about ClickHelp? ClickHelp was very easy to use. We were able to import our Word-based documentation very easily and have our portal available quickly. ClickHelp Support is phenomenal, the best support I have ever received from a software company. I am not a Technical Writer and do not have experience with technical writing tools and ClickHelp was easy to learn. What do you dislike about ClickHelp? There were a few oddities in jumping between the WYSIWYG and HTML ...

"A great tool for freelance technical writers"

What do you like best about ClickHelp? I'm currently working as a freelance technical writer. And it's been 3 months that I use ClickHelp's personal monthly plan for my working needs. What I like the most about the product is its functionality and work of the support team. Before I made up my mind about using ClickHelp, I took a 30-days trial to try out the product. During the first days of the trial period I was playing with the text editor and exploring the content migration ...

"The exact service I was looking for"

What do you like best about ClickHelp? The cloud nature of this product allows working from literally anywhere. At the same time, the set of features make it hard to believe that you are working with an online product. Before, I got the same functionality only in expensive desktop help authoring tools. What do you dislike about ClickHelp? Sometimes UI is not very clear. I have to do a couple of custom tricks with own CSS/JavaScript, though other tools does not provide even this ...

"Powerful tool, awesome customer support!"

What do you like best about ClickHelp? Both sales and customer support are friendly and responsive - I got all answers quickly, with a lot of details and additional information links. And the tool has all the features I need, and even some that I plan to use in the future as the documentation grows! What do you dislike about ClickHelp? I'm happy with ClickHelp so far! Would be nice to have a mobile app for authors probably and maybe some JIRA integration so I can track my doc tasks as JIRA ...

"Online collaboration environment for technical writers"

What do you like best about ClickHelp? I am currently working for a company that uses ClickHelp for all their documentation for several software products. I am still a contractor, and I work with three other technical writers from the company. So, we are four people working on six documentation projects and we need to collaborate a lot inside each project. I really like the topic statuses I can assign to see what's done, the e-mail notifications I get when someone assigns a topic to myself ...