9.1
Spot Score
ClickDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $12.99 / User / Month when Billed Yearly, also offers free forever plan
ClickDesk Reviews & Ratings
Spotsaas Editor’s POV
ClickDesk is a highly praised tool for enhancing customer interactions and team collaboration. Users appreciate its convenience in managing customer inquiries and the ease of connecting with clients. The platform's ability to provide a practical way to communicate, reach a global audience, and engage with customers has been well-received. Users particularly value ...Read more
ClickDesk pros and cons
Facilitates easy and effective communication with clients, enhancing customer service and satisfaction.
User-friendly interface that is easy to navigate and learn, promoting quick adoption and employee training.
Affordable pricing for the range of features provided, making it accessible to businesses of various sizes.
Integration with popular business applications, enhancing productivity and workflow efficiency.
Occasional issues with slow customer support response times, leading to delays in issue resolution.
Limited availability and functionality of a mobile app, reducing flexibility for on-the-go usage.
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Showing 41-50 out of 84
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Anonymous
01/25/19
Great chat platform
What do you like best? allows our team leaders to interact with leads and customers, as they search and research on our site. They are able to see what areas of the country the conversation is starting in to enable them to connect the customer to the sales rep that is in that region. We also appreciate the ease for our managers to sign-in and out and rotate job duties. we all receive emails if a chat is missed, and this allows for whomever is best equipped to assist the customer to respond ...
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Anonymous
01/17/19
Very Useful
What do you like best? What I like to do best is to learn new things about clickdesk and be able to organize my needs and my database by rearranging my folders having everything so neat and professional What do you dislike? I don't dislike it at all but they should upgrade it a little more What business problems are you solving with the product? What benefits have you realized? The benefits it have are being able to stay organize keeping your files in the right order
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Anonymous
01/16/19
Love ClickDesk
What do you like best? Clickdesk allows our account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store. They are able to see what areas of the country the conversation is originating to enable them to connect the customer to the sales representative that is in that region. We also appreciate how easy it is for our account managers to sign-in and out and rotate their responsibilities. Finally we love that we all ...
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Anonymous
01/06/19
ClickDesk
What do you like best? ClickDesk has met all of expectations and I have enjoyed the experience. What do you dislike? At first, it is difficult to understand where everything is and how to navigate certain things. What business problems are you solving with the product? What benefits have you realized? Everything is in one spot and there's no reason to download add ons.
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Anonymous
12/11/18
Easy
What do you like best? Was easy to use. Great way to communicate and send information in office and also to store information for assignments What do you dislike? Nothing.................................. What business problems are you solving with the product? What benefits have you realized? Communication
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Anonymous
11/19/18
Solid product
What do you like best? The dashboard is my favorite thing. I like that you can see people in real time visiting your site. The set up is also really easy. There are also lots of really great customization features. The support is great too, especially since they use ClickDesk as their way of customer support. What do you dislike? I haven't found anything anything that I dislike yet. What business problems are you solving with the product? What benefits have you realized? It streamlines ...
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Anonymous
11/09/18
Great service
What do you like best? answered my questions quickly and efficiently. really reliable What do you dislike? so far, the only thing we dislike are the limitations in access on free mode. What business problems are you solving with the product? What benefits have you realized? Puts a face to the business and a voice to answering my questions
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Hannah
09/30/18
Clickdesk - a single step to an improved helpdesk, efficient live chat, and proper social media management
PROS & CONS What are the best aspects of this product? Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit. In the professional aspect, I think agents are happy to chat and reply messages ...
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Anonymous
09/27/18
Easy to chat with customers
What do you like best? I liked that instead of talking over the phone I had the option to chat with my customers over issues they had on their products. I could speak to them through the web cam. What do you dislike? I wish it was more colorful but that shouldn’t really matter. If you don’t have fast internet speed it does lack a bit Recommendations to others considering the product Have good internet if you plan on switching to this. What business problems are you solving with the ...
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Anonymous
09/26/18
Great live chat tool!
What do you like best? Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended What do you dislike? Some settings take a while to understand/get used to What business problems are you solving with the product? What benefits have you realized? online talking to one another
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].