Cirrus Insight Reviews in May 2025: User Ratings, Pros & Cons

how Cirrus improves my followup activities in daily use and improves communication

What do you like best? being able to track emails and to see the opening rates - this is very helpful for my job when doing telephone followup on emails it is also great to be able to create entries from the side panel and later see them directly in Salesforce makes worklife so much easier clear dashboard - easy access an immense step towards visibility and data mangement which makes internal communication definitely much more attainable. a perfect tool for ...

Admin and end user of Cirrus Insight at Club Quarters

What do you like best? I like how quick Chat Support works to help with resolving issues. What do you dislike? I don't like when the Development team takes an extremely long time to resolve an issue. Recommendations to others considering the product: na What problems are you solving with the product? What benefits have you realized? It's a great Outlook to Salesforce Connector. My users love the Book Meeting feature best. Saves a lot of time when scheduling meetings ...

Cirrus Insight is a Small-Business Superpower

What do you like best? I never have to leave gMail, can include custom fields, can access cases, can add new contacts right from an email, can lookup related contacts from and email search in gMail, powersearch Salesforce... I could go on and on and on. This is the single app that has made Salesforce usable for our organization, and it's simplicity and power have enabled us to compete with organizations over 10X our size. Also, I have to add the people, because even the best ...

User Friendly and Convenient

What do you like best? I like that it is fast an easy to use. I emails to SalesForce in seconds. What do you dislike? It is not too often but there times when my emails do not attach to SalesForce after my first attempt. Recommendations to others considering the product: I would recommend this product for any company that values organization. What problems are you solving with the product? What benefits have you realized? I add emails to SalesForce cases. Cirrus ...

Cirrus Insight

What do you like best? Cirrus Insight helps our sales team keep track of their email so they never miss a correspondence. They are able to focus less on operations between their email and Salesforce and more on what they do best - SELL. What do you dislike? Lack of customization with email templates. The email tracking isn't completely accurate. Recommendations to others considering the product: Just do it! What problems are you solving with the product? What benefits ...

Great experience with this app

What do you like best? The user interface of the app is easy to use. What do you dislike? I get too many pop up messages from the app. What problems are you solving with the product? What benefits have you realized? Cirrus yelps me greatly with scheduling and staying on task.

Once was a great product with good support - but has gone WAY downhil

What do you like best? The simplicity of auto-recording Outlook or Gmail messages into Salesforce.com was why we invested in Cirrus several years ago. What do you dislike? The auto-populate feature (to create new leads or contacts in Salesforce.com) is very, very weak. You can have an entire signature sitting there in an email from a new lead (or contact) but Cirrus only picks up the absolute minimum number of fields (often with errors). Recommendations to others considering ...

Increased Efficiency and Organization

What do you like best? I love being able to track emails, easily schedule meetings, and create email templates. What do you dislike? Sometimes the interface can be a bit clunky. What problems are you solving with the product? What benefits have you realized? I have become much more efficient in scheduling meetings and communications.

A useful addition to Gmail

What do you like best? The most useful aspect of Cirrus is being able to save meetings and email straight into the Salesforce. Salesforce, although useful, is quite a clunky system and being able to upload info straight from Gmail is really useful, especially for busy Senior Colleagues. We also used the feature to autosave meetings from our teams calendars into Salesforce. This way we can keep track of all the meetings our team is having with companies and make sure no one is duplicated ...

Good features, Intuitive to Use, but some shortcomings

What do you like best? No question, the ease for our Sales Executives to adds leads and contacts to Salesforce without having to log in saves our team an administrative burden. The ability to create activities and relate them to records in Salesforce via the tool is also powerful. What do you dislike? The email tracking feature feels pretty unreliable. It seems that company spam filters are showing up as clicks and opens. This makes any metrics around email tracking feel ...