ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"So helpful & Easy!"

What do you like best about ChurnZero? ChurnZero is helping me stay on top of my accounts and gives me great insight to the health of my accounts. CZ is so easy to use. I am excited to keep learning more! What do you dislike about ChurnZero? I have not found a downside at this time. What problems is ChurnZero solving and how is that benefiting you? Automating processes to give me more time with customer customers.

"Great product, great CSM"

What do you like best about ChurnZero? Intuitive, ease of use, UI and UX, excellent filtering/reporting capabilities. Great font and typeface. Conservative enough, but retaining a funky edge What do you dislike about ChurnZero? It can sometimes feel as though there are too many options and choices - not sure how I would improve it, particularly as so much data is available What problems is ChurnZero solving and how is that benefiting you? It makes sure my clients don't fall through the cracks!

"User Friendly"

What do you like best about ChurnZero? It's straightforward, easy to use. I feel very comfortable moving around and checking different things out. Creating reports etc. What do you dislike about ChurnZero? Nothing - I'm hoping that doesn't happen, ever! What problems is ChurnZero solving and how is that benefiting you? reporting; documenting customer interactions/notes

"ChurnZero is a game changer for CSMs"

What do you like best about ChurnZero? One of the best parts of ChurnZero is its commitment to innovation. For example, the new Launchpad feature is beneficial and a great place to start for almost any situation. What do you dislike about ChurnZero? The downside of robust features is that there is a lot available and it can take a minute to get yourself sorted. What problems is ChurnZero solving and how is that benefiting you? Our focus is building scalable Customer Success practices and ...

"ChurnZero great for Onboarding Customers!"

What do you like best about ChurnZero? It sets me up for success in many ways - whether it be regarding my customer's usage, sending surveys, or creating plays/alerts, I get what I need from the tool. What do you dislike about ChurnZero? I still think the UX (the overall look of the tool) could be improved/prettier to look at! What problems is ChurnZero solving and how is that benefiting you? Understanding how to improve the customer's Onboarding experience, as well as their sentiment at ...

"CZ has kept me organized with tasks"

What do you like best about ChurnZero? Communication with clients is easy as well as customizable. What do you dislike about ChurnZero? Filtering accounts can be a little confusing at first compared to some softwares but not a big deal! What problems is ChurnZero solving and how is that benefiting you? Reducing Chrun and working through renewals

"Easy to use CRM System"

What do you like best about ChurnZero? Easy to use. Good organisational features. Good task reminders. Good analytics around accounts. Friendly and helpful account manager. Clearly designed for customers success. What do you dislike about ChurnZero? Not too many. Would be helpful to split out tasks into 'important' and 'other' as there are tasks that pop up which aren't relevant. What problems is ChurnZero solving and how is that benefiting you? Very good for helping me to understand user ...

"Very cool and savvy tool."

What do you like best about ChurnZero? I enjoy how robust yet user friendly it is. If there is something I cannot figure out, their support team is always very responsive to my questions. What do you dislike about ChurnZero? Churnzero can do so much that it can be easy to initially go down the wrong path. Luckily their support staff is friendly and always willing to help guide you. What problems is ChurnZero solving and how is that benefiting you? ChurnZero helps me keep track of an ...

"Working Smarter vs Harder"

What do you like best about ChurnZero? I love that ChurnZero does so much of my work for me. I no longer have to have countless notebooks, calendars, and stickey notes floating around my desk because CZ takes care of so much for me. On top of it, it's like having a personal secretary. What do you dislike about ChurnZero? The only downside I see to churnzero would be if your organization hasn't optimized the product setup, I could see it not being as effective. They play a huge role in ...

"Great Tool and with a strong data analysis"

What do you like best about ChurnZero? I like all the components, especially the way you can create the segments. It's a good way to check your customer's status and behavior. Great reports! What do you dislike about ChurnZero? Sometime it's not intuitive to find what you are looking for and takes time to identify it the first time. What problems is ChurnZero solving and how is that benefiting you? - Understanding how my customers are using our software - Check the entire record in just one ...