ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"I Wish I had CZ in My Previous Role"

What do you like best about ChurnZero? I LOVE the command center! As a manager, being able to see my team's to-do's and where they are falling behind is kep. The Segments section allown me to quickly access groups of similar districts to work on targeted strategy, and I love being able to identify at-risk accounts quickly. What do you dislike about ChurnZero? There are some options on the admin side (like setting a color pallet for you company) that are so limited that I wonder why they are ...

"CSM"

What do you like best about ChurnZero? Being able to see changes in churnscores so that I know how to best help clients/who needs additional support. What do you dislike about ChurnZero? It is not as intuitive or easy to use at first. What problems is ChurnZero solving and how is that benefiting you? Being able to monitor risk accounts.

"ChurnZero has become our daily hub."

What do you like best about ChurnZero? I love being able to see app usage, that is probably my favorite feature. The segments and plays also make it easy to reach out to customers for overages, renewals, and no contact. The tasks and message review is wonderful and takes the thinking out of customer reach outs. It's also very reliable! We have not had any sort of outages or slowness since we started using it about 9 months ago. Our CSM Jeff is WONDERFUL! He did an onsite training with us ...

"Nice platform, great support - easy to recommend"

What do you like best about ChurnZero? There's a lot of information about our clients to collect and analyze . ChurnZero makes it easy to do that. We use multiple software solutions for various purposes, and ChurnZero is my favourite. What do you dislike about ChurnZero? There's not much do dislike. If i had to nitpick, i would say that the setup is complex and the workflow that you can create needs to be progressively refined. But that's just the nature of seeting up a solution of this ...

"Make engagements engaging with Churnzero"

What do you like best about ChurnZero? The tools/features in Churnzero helps to make the best out of your time and with the new AI integration it just got a lot easier and better. I find the features suited for a fast-paced environment. What do you dislike about ChurnZero? Well, I should not say that it's a downside; however, if there is an option to get a cuppa that would have been great! Jokes apart, nothing missing as far as I'm concerned. What problems is ChurnZero solving and how is ...

"A great tool to track the health of client accounts"

What do you like best about ChurnZero? Everything you need to manage accounts is at your fingertips and connectivity to other apps in the workspace is helpful as well. What do you dislike about ChurnZero? I really haven't found a downside or dislike What problems is ChurnZero solving and how is that benefiting you? Attrition

"Saving time and eliminating chaos with Churn Zero"

What do you like best about ChurnZero? As a very structured person, I enjoy most that I can see the overview from my command center, where I'm one click away from the things I care most about during the day. With the help of a segmented calendar, I can start taking notes of the meetings or tasks I've completed right next to the customer's appointment view. All of the changes will be taken to the account page, where I can see both - upcoming and past - activities regarding my customers. It ...

"Love this extremely powerful tool"

What do you like best about ChurnZero? Churn Zero is an extremely powerful tool that is going to help us identify customers that need our help and allow us to automatically reach out to them when THEY need it. And our CSM is there with us 100% to ensure we're setting things up correctly for maximum effect. What do you dislike about ChurnZero? Being such a powerful tool, it can take quite a bit of planning and effort in the beginning to get set up, but it is worth taking this time to develop ...

"Churn Zero has helped streamline my customer interactions"

What do you like best about ChurnZero? User friendly, good tool for organizing What do you dislike about ChurnZero? There is nothing that I dislike, thus far What problems is ChurnZero solving and how is that benefiting you? The ability to have all information in one account is helpful - basically one-stop shop. The ease of adding tasks/activities and reminders helps me manage my time better too.

"We love ChurnZero and are excited to take things to the next level!"

What do you like best about ChurnZero? ChurnZero has been well received by our CSM team and other teams for managing customer engagement, tracking health and churn, logging notes, accessing dashboards, and setting up renewal alerts. It has alleviated pain points experienced with our CRM and the integration with ChurnZero has allowed all teams to view, update, and track customer data seamlessly. The high level of customizability is appreciated, especially with the recent release of Launch ...