ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"Account Planning Dream!"

What do you like best about ChurnZero? My favorite feature of ChurnZero would probably be the tasks, segments, and plays. I love that I can use tasks to create follow-up reminders for myself and log meeting notes. The segments help me so much with visibility into the health of my accounts and strategizing my account reviews. The plays make mass communication a dream while also creating a personal touch for my customers. What do you dislike about ChurnZero? I haven't come across anything ...

"Accessible Information and Streamlined Process"

What do you like best about ChurnZero? The ChurnZero platform has an incredibly user-friendly interface. My favorite thing is that information I would have to look for in many different places in our other system, sometimes going through multiple pages, I can now find in one place. I really like that I can set up filters to view only open or recent items and it will retain those filters even after I have switched to a different page or logged out. The segments feature makes reporting SO ...

"Client Success Manager"

What do you like best about ChurnZero? ChurnZero is beyond helpful in so many ways. From tracking, to automation, to their amazingly helpful team and their academy and webinars, I couldn't be happier with ChurnZero. What do you dislike about ChurnZero? Turning a negative into a positive, there is a lot to learn but it's because the system can do so much to make our day to day easier What problems is ChurnZero solving and how is that benefiting you? It allows us to keep renewals in a tighter ...

"Great User Interface"

What do you like best about ChurnZero? I really like over everything is visual. The graphs that are displayed when looking at usage on accounts is a great snapshot. The task creating is easy and history of events is easy to manage. What do you dislike about ChurnZero? Sometime when segmenting by specific criteria it does not pull correctly, but this could also be because of the customization of integrations used on a company level. It would be nice to be able to auto-collapse sections ...

"Easy to learn and execute."

What do you like best about ChurnZero? The UX is intuitive and effective. After a few days of using the software, I am able to get more than I ever thought possible out of it. I'm definitely not a tech-savvy person and I felt very competent. What do you dislike about ChurnZero? I haven't been using the product very long so I haven't found anything troubling. Sometimes there's a delay in updating reports after changing specs. Otherwise I'm extremely happy. What problems is ChurnZero solving ...

"ChurnZero has been a difference maker for our company!"

What do you like best about ChurnZero? The ability to have more visability into our customers' usage of our software has allowed us great insights. We also love being able to create plays to automate communication to the customers. The team at ChurnZero has been very dedicated to our success. What do you dislike about ChurnZero? We have only been using ChurnZero since the beginning of this year and haven't had any issues. We are excited to continue to learn more and more about what the tool ...

"Wonderful Client Management Software"

What do you like best about ChurnZero? Lots of flexibility in the way you manage, report, and export your client data, and the multiple ways we can segment it. What do you dislike about ChurnZero? I don't have any dislikes at all as of this time. What problems is ChurnZero solving and how is that benefiting you? ChurnZero solves for managing our book of business in one place with the ability to view and export data at the cadence of our liking.

"Easy to manger and go through!"

What do you like best about ChurnZero? Its very organized and easy to do what I need to do in one setting What do you dislike about ChurnZero? The new AI is a little wonky but Im sure it will get better What problems is ChurnZero solving and how is that benefiting you? Allowing me to see active users

"Great tool for CSM"

What do you like best about ChurnZero? I like the segmants, plays and email templates. A great place to see everything in one place. What do you dislike about ChurnZero? Getting accurate data from other resources. What problems is ChurnZero solving and how is that benefiting you? Accessing multiple platforms to obtain the information I need to be productive and efficient.

"Just Getting Started, But ChurnZero Is Very White Glove In Onboarding."

What do you like best about ChurnZero? We have been spending the last few weeks perfecting our data points in the onboarding process. The team has been great at reaching out and keeping us on task so that we can hit our Q1 launch and provide our Client Success team with this powerful tool. They set the standard on what onboarding and Client Success should look like. We're excited to fully integrate ChurnZero into our outreach efforts. What do you dislike about ChurnZero? So far, there isn't ...