ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

A CS tool helping businesses deliver better customer experiences does exist and it's here!

What do you like best? It's ability to create a single view of a customer an actual possibility. What do you dislike? I'd like to see options to create a customer meeting followup task that includes a tick list of all actions associated with one meeting. What problems are you solving with the product? What benefits have you realized? A single view of our customer base; management of renewals, QBRs and other critical journeys.

Regional Account Executive

What do you like best? Using Churnzero to automate tasks has been extremely time-saving! What do you dislike? I haven't had as much time as I'd like to continue to learn more about and utilize ChurnZero. Recommendations to others considering the product: Take advantage of all the online training resources for the best experience. What problems are you solving with the product? What benefits have you realized? Better communication with our clients.

Helps me understand the health of my accounts

What do you like best? I like the customer service. We have a dedicated account manager that meets with us biweekly to answer any questions we have. What do you dislike? There is a learning curve in the beginning, just like there would be with any intricate software you are using. Churnzero still has a long way to go, and there are some features (ability to respond to customers through churnzero in a thread) that don't exist yet, but might come in the future. Recommendations to ...

Very useful product

What do you like best? Churnzero has made reducing churn in our business very easy and insightful. We were previously using a number of different systmes to do find and reduce churn but we are now able to do all of this within ChurnZero. We can integrate it with a number of different softwares, like Gmail or Salesforce, and bring over fields from those softwares. What do you dislike? The set up is very complicated, however, it's understood that it's a type of software that isn't easily ...

Well designed platform to help reduce customer churn

What do you like best? Lot of flexibility to set up rules to predict churn What do you dislike? As with most platforms, you need to be careful when using the platform becomes the bottleneck. You can easily spend too much time logging everything! Recommendations to others considering the product: Great software for tracking and reducing customer churn What problems are you solving with the product? What benefits have you realized? Customer retention is really important. Wanted ...

Great Experience

What do you like best? The implementation process was made much easier becasue ChurnZero is more like a partnership. They strive to understand what your key objectives are and work closely with you to help you achieve them. I've also been able to pick our CSM's brain on customer experience best practices, and he has been a great resource. Overall it's been a great experience. What do you dislike? Nothing really I've had a very good experience with them. What problems are you ...

Data Segmentation Made Easy

What do you like best? The most helpful Churnzero feature is it's data segmentation tools. Through Churnzero, I can easily create customized reports based on a wide range of attributes. Also, Churnzero can be customized to fit your organization's needs. We are able to pull data on Churnzero using attributes that are unique to our organization. What do you dislike? I do not like the churn score feature in Churnzero. Churnzero assigns a churn score to each account in your book of ...

New user but starting to see the power

What do you like best? Our account manager is super helpful in helping us use the tool and clean up our data. What do you dislike? Reporting is a bit counter intuitive but once it is explained it makes sense. Recommendations to others considering the product: Spend time to get to know the tool and know you will have to clean up some data from source systems What problems are you solving with the product? What benefits have you realized? We are new so full value is yet to be ...

A great tool that keeps getting better

What do you like best? The data is very actionable and I don't spend my time watching dashboards or digging through account details. The system knows what is important for my workflow and surfaces the items that I need to be aware of. The integrations with other systems cut down on duplicate data entry and the product has evolved quickly, in line with our feedback! What do you dislike? It can be fairly cumbersome at times to make the right combination of segments to be able to run a ...

ChurnZero has given us control of our customers’ success

What do you like best? The system is extremely agile and easy to use. ChurnZero allows us to scale the manual processes our amazing team has come up with so they are now a standard of excellence across our entire customer success team. The tool provides robust automated processes without the steep learning curve required by alternate tools. What do you dislike? We would like to be able to control field creation, updates, and page layouts via an in house admin, rather than having to go ...