ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Relevant and Timely Customer Marketing

What do you like best? ChurnZero has helped us deploy relevant customer marketing around. In addition, it has allowed our team to focus on the right accounts at the right time. What do you dislike? We already have a customer health score in place via Tableau, it has been challenging to mimic that score in ChurnZero. Since ChurnZero will be live instead of a bi-monthly extract it is important for that Churn score to be in ChurnZero. What problems are you solving with the product? ...

Highly recommend for any CS team out there!

What do you like best? ChurnZero is giving us insight into our customer's activities in a way that we've never had before. The team at ChurnZero has been super helpful and takes the time to understand our needs to get the most out of the software. It's cool to see all of the different features that they offer and the number of direct integrations we can choose from makes it easy to incorporate systems that we already use. What do you dislike? There isn't anything that I dislike about ...

The possibilities are endless

What do you like best? ChurnZero gives me a knowledge and understanding of my customers that I would NEVER have had otherwise. It removes guesswork! It automates so much of the nurturing and relationship stewardship that we do day to day and provides a benchmark that we can work towards. The NPS surveys are great because so often these are used to track success for my team. What do you dislike? The set up process and learning curve are STEEP. I think it's important to understand that ...

ChurnZero is maturing our Customer Success program

What do you like best? Many things! Consolidated information about a client in one spot. Journey's: consistency in client engagement, task reminders of next steps and tracking status. Segments: a lot of flexibility in grouping customers for alerts and plays What do you dislike? I am not yet comfortable with the client reporting provided by default. I'll get there, it's just not immediately intuitive to me and it isn't my focus at the moment. Recommendations to others considering the ...

Good idea but hard to use

What do you like best? You can pretty much see what every one of your clients is doing on the platform, including time spent and where they clicked. What do you dislike? It's hard to use, the UI can be updated and searching for clients is a bit difficult. Wish there were more exporting capabilities. What problems are you solving with the product? What benefits have you realized? Helping with the transparency of what clients are doing in the platform.

Amazing tool that allows me to be proactive with my large client base

What do you like best? ChrunZero allows me to easily create tasks to keep on top of my large client base. The ability to create plays and journeys to seamlessly provide clients the service that they have come to expect makes my life, and my team's life so much easier. What do you dislike? Some of the reporting does take some finagling to ensure that the information you are trying to capture is displayed accurately. What problems are you solving with the product? What benefits have ...

ChurnZero provides organization to the CSM workload

What do you like best? Organization and automation are the two things that make the life of a CSM easier. The ease of setting up and running plays provides great ways to reach customers of various segments. What do you dislike? There are few limitations, but it seems that those are being worked on. Recommendations to others considering the product: If you're looking for a tool that will bring organization, logic and automation to your CSMs, this tool is great! What problems are ...

The most complete and user friendly tool to make Customer Success happen

What do you like best? Easy to integrate and segment, analysis and act based on information from any source. What do you dislike? The thing that CZ needs to improve as a solution in my oppinion is the capacity to upload information using spreadsheets and create calculated attributes based on other attributes informations as ratios and correlations for example. Today I can do all tyhis things, but with the help of CZ team. I believe that if the solution gives me that self service, the ...

Powerful Platform for Automating CS tasks

What do you like best? I like that we can automate our customer reach-outs in ChurnZero and have statistics available so we can review and change as needed. Also the automation between our platform and HubSpot are great! We can have all our customer health information in one place. What do you dislike? I look forward to a few improvements as ChurnZero matures as a product. For example, the ability to time out plays with our office hours. Right now you can send emails only during office ...

ChurnZero is a powerful tool that helps you see around corners

What do you like best? THe tool is very flexible and the team behind it is even better. They truly help set you up to succeed. What do you dislike? Would like a more robust API to work with to query data and update date. The simple java/http api is helpful, but I wish there were more functionality. Would also be great to have integration with Zapier so that we could more easily integrate on our own without having to engage the support team. Not a knock on support, I'm just a ...