ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Simple and Easy Powerful Insights

What do you like best? I loved that I could simply log in with my email and all of a sudden I had insight into my client's usage that I never had before with a few quick clicks. The software is quite intuitive and has already allowed me to communicate adoption numbers internal with ease and help paint an adoption picture eternally on a client by client basis. I can't wait until we starting digging into the journey and playbook automation! What do you dislike? So far the only issues I ...

Best Customer Success software currently on the market

What do you like best? It appears that all the major aspects of Customer Success were considered in the building of ChurnZero. This comes from a user / admin who previously tried two other Customer Success solutions which ultimately failed. What do you dislike? Not a fan of the left hover navigation bar. Something about it seems misplaced or incomplete. Also, I wish you didn't have to create a segment for every single group you want to filter by. There's a lot of in and out from ...

Using ChurnZero as a Customer Success Manager

What do you like best? The automation through plays is a game changer. ChurnZero allows you to build specific segments and create automations to help retain and keep customers happy. The segments and filtering functionality set ChurnZero apart from other platforms. What do you dislike? The set up process is complicated however the customer support at ChurnZero is extremely helpful and they do monthly check in calls to help us use their product effectively. What problems are you ...

Robust, relatively easy to use Customer Success software with a great team behind it

What do you like best? I really like the overall UI, it's clean and reasonably easy to use We were able to integrate nearly all our systems to house important customer data in one place There are sufficient permissions to prevent the users from creating 'noise' in the system, but enough flexibility to allow the team to create their own segments/alerts/plays as needed. LOVE the CZ team, everyone we've talked to in sales/support/success/leadership has been phenomenal. What do you ...

ChurnZero has a good product paired with an awesome team that will ensure your success

What do you like best? The team really help get everything off the ground. They are very available and helpful getting things moving. The product is pretty customizable for our needs and great for setting up ChurnScores. What do you dislike? The product is good but the UI is dull and not so intuitive when putting together more advanced automation such as journeys and plays. What problems are you solving with the product? What benefits have you realized? Easy visibility to all ...

Good service but needs some updates

What do you like best? It gives you transparency into what your clients are doing on the platform. Really good to see usage and automated email notifications are really helpful. What do you dislike? Hard to use and reports are hard to export, searching for clients gets difficult. Sync with salesforce could be better. Recommendations to others considering the product: Great product but UI could use some work. What problems are you solving with the product? What benefits have you ...

A pretty intuitive way of managing customer success.

What do you like best? The intuitive nature of the interface. I barely needed any training on how to use the tool, after learning the basics you can easily just start to experiment with it and get great results. What do you dislike? To be honest the only part where I see some improvement to be made is the time taken to answer doubts via e-mail. It's still pretty fast, but for a tool where you need to make a play for a custom segment of customers ASAP, every minute counts. ...

Improved Customer Retention with ChurnZero

What do you like best? ChurnZero is very intuitive once you get the application set up for your specific needs. Our assigned CSM has been extremely helpful with regards to ensuring we maximize the benefits the application provides. We have regular and scheduled calls with our CSM to review the new product innovations included in our subscription and to determine what support, if any, the CSM can provide us to increase the value of ChurnZero inside our organization. What do you dislike? ...

Churnzero makes me a better CSM

What do you like best? Journeys and plays ensure I never miss anything now. I live in my daily task list, then as soon as they're ticked I use the 'churnscore changes' section to be proactive, jumping on any change in client behavior. This has revolutionized my working day and the way I interact with my portfolio. Our Churnzero CSM Bora is phenomenal. What do you dislike? It does take time to get it set up but that was largely down to our levels of integration. However, I would add ...

All our data in one place

What do you like best? We have a quite a few software systems which track different portions of our business and ChurnZero helped us tie them all together to get a clearer picture. What do you dislike? Not much, it's a bit overwhelming at first given how much information you have access to but it's a good problem to have. Recommendations to others considering the product: It takes commitment internally to get implemented but it is worth the time and effort. What problems are you ...