ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Smooth implementation and high function

What do you like best? I like having a one stop shop that includes: Health scoring, Activity tracking, Automated plays and journeys, NPS Survey, and Product Usage capability, in addition to consolidating customer data from Zendesk and Salesforce. In a previous company we paid separately for each of those and then had to figure out how to integrate all the data into actionable insights. I anticipated the implementation process for all of the above to be tedious and time consuming, but ...

Helpful data and analytics to inform our decisions!

What do you like best? The support and service from the CZ team is outstanding. Prior to having CZ, we were just using our best educated guess as to what we thought would help with renewals and what were the "sticky" parts of our product. Now we will have data to back every decision we make moving forward and help drive those renewals even higher! What do you dislike? The only part that was slightly difficult was the implementation, but that is to be expected with any customer success ...

Taking Customer Success to the Next Level!

What do you like best? The easy to use interface, and knowing what everything is and means by the color coding. It really helps you be proactive, and takes those actions and reminders to a whole new level. Nothing is more important than retention when it comes to Customer Success, and this platform puts that at the very top of the priority list. What do you dislike? Honestly, I don't have any dislikes, but the beauty of a platform this innovative is the areas of growth and continuous ...

Great platform for client management

What do you like best? The automations and plays that contact people (email, in app, etc) when they reach a certain step automatically are great. The alerts that you can send users is also very helpful. The daily email outlining what needs to be done and various Churn score changes is also very helpful What do you dislike? Getting all the data in can take time and effort, more so internally than on CZs side. Fairly typical setup pain points as in any new software. The onboarding and ...

Grateful for a tool like ChurnZero

What do you like best? I like how we can have on-boarding and off-boarding journeys and set tasks for CSMs that will link back to Salesforce account pages. What do you dislike? I haven't been using the tool long but I haven't found anything that I dislike yet. What problems are you solving with the product? What benefits have you realized? Automation, tracking client health scores, syncing with Salesforce, transparency with tasks.

Outstanding customer success platform!

What do you like best? The ability to segment our clients and then create customized Journeys and Plays for every segments to is really valuable. The help we've received through our onboarding process was great. Our CSM provided us with a full understanding of CZ's capabilities, best practices and many other tips for a successful deployment. What do you dislike? It would be nice to have an account contacts overview, including roles and status all on one page without having to go ...

360 Degree Customer View

What do you like best? Churn Zero is becoming an integral part of our Customer Success Transformation. Giving our CSM’s a complete view of their customers, pin-pointing Where the biggest risks are, and automating personal interactions based on risk triggers allows us to scale our small team across a very large customer base. What do you dislike? We have not yet figured out a workflow that would allow us to completely live outside of Churn Zero. In order to get the most out of the tool ...

Requirement for running a CS team

What do you like best? The ability to consolidate data from all systems into one tool. I'm constantly asked for the health of the customer and it's impossible to gauge without considering info from all of our systems - CRM, Support, Chat, Webinar, and product. I can finally report on the health of our customers and our CS ability to success them! What do you dislike? The Sales dashboard in the CRM is not as helpful as it could be - I wish it was customizable. Tasks created from the ...

Has helped us stay organized and automate customer interactions

What do you like best? Really like the task management capabilities - this has helped our team get significantly more organized. Also, having activity & usage tracking is very beneficial for next levels of discussions with the clients about their team and activity. We will continue to look to leverage these interesting features moving forward. The possibilities of using the automated emails and journey tracking is very exciting, and although we're new to using CZ as a team, we have ...

ChurnZero is a blessing!

What do you like best? ChurnZero gives us a comprehensive holistic view of our client base health with the ability to dig deeper into individual accounts. The full suite of integrations provides tremendous value for our organization and allows for streamlined communication inter-departmentally. Members of our organization can easily review the status of an account without needing a CZ license by leveraging the Salesforce integration which has been very helpful for our sales team. What do ...