ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

ChurnZero continues to be instrumental in further developing our Client Success Strategy

What do you like best? I love the insights and oversight that ChurnZero provides. Data across various systems/platforms we already utilized as a company is now easily accessible at my finger tips. It really hones in on the value of the Client Success Manager as the "bow" that neatly ties together all the individual components of our client's journey (Implementation, Support, etc.) - it gives me the opportunity to have a holistic view of the health of a client, where they are in their ...

Centralizes Client Data, Helps Build Transparency and Supports Process Automation

What do you like best? ChurnZero has played a critical role in defining and tracking the lifecycle of our clients. The system helped us implement a variety of automation from internal notifications to automated follow up for our clients. I use ChurnZero daily as a resource to ensure that I am on track and that my clients are maintaining their health on our software. What do you dislike? Prior to using ChurnZero, we were on another platform, alongside MANY Google Sheets, all of which ...

Phenomenal Experience & Implementation

What do you like best? We looked at many different platforms when researching solutions and ChurnZero fit almost every major category we were looking for. We wanted to ensure we had a workflow tool for our account team that could combine automation, survey/data integration, client analytics, and risk all into one place. ChurnZero does this seamlessly and having the ability for our Account Management team to focus on the client experience with help from these automated tools will create ...

Requirement for running a CS team

What do you like best? The ability to consolidate data from all systems into one tool. I'm constantly asked for the health of the customer and it's impossible to gauge without considering info from all of our systems - CRM, Support, Chat, Webinar, and product. I can finally report on the health of our customers and our CS ability to success them! What do you dislike? The Sales dashboard in the CRM is not as helpful as it could be - I wish it was customizable. Tasks created from the ...

It's the beginning of a long term relationship to reduce Churn and improve overall CX

What do you like best? Since day one, the team at ChurnZero has been very helpful. From discussing potential solutions to understanding our needs, they have helped us along the way to really help us leverage the best of their solution. We worked with Abby who was always available to take our call, setup meetings to review my questions or plain simply responding to emails in a short order, in order to ensure we were working towards a perfect solution. The ChurnZero dashboards are great, ...

Excellent Churn Predictor

What do you like best? Excellent Churn Predicting tool - Helps with remarkable insights about Churn and usage metrics. Easy export and filtering with the segmentation. Ease of use. What do you dislike? Nothing much. It's an awesome tool when compared to Natero Recommendations to others considering the product: Great tool - Easy to learn and adapt quickly. What problems are you solving with the product? What benefits have you realized? Churn prediction, Upsell opportunity, ...

This is a great software for any account manager

What do you like best? Its great to see a clients usage over time, also alerts via email are super helpful. I have found many things helpful in the usage of this software over time. It honestly proves itself the more u use it. What do you dislike? Nothing, its all great. Seriously, we like it all. I guess if we had to choose 1 thing it would be that the load time is slow, but that could also just be our wifi over here. Recommendations to others considering the product: Buy it. ...

Great product and great service

What do you like best? It is a very powerful tool with an awesome team of support. What do you dislike? Some features are still needed, but they are minor. Recommendations to others considering the product: Depending on what you need, you might need some custom code, but they support team will help you a great deal. What problems are you solving with the product? What benefits have you realized? I am using it to integrate into our system to communicate with our end user.

A company that practices what it sells

What do you like best? - Great Support team. I am always blown away with how fast they are. Really sets ChurnZero apart and makes them one of my favorite companies to work with. - I love the level of automation I'm able to have. The plays are very powerful and the systems, though hard to get a handle on at first, become quite intuitive over time. - I love how easy it can be to create segments. - Being able to run my NPS through ChurnZero is awesome. - I'm just amazed as the ...

ChurnZero - Keeping customers happy

What do you like best? Great product to keep on track of customer accounts, to do lists, action items, and renewal dates. Integrates easily with our products to track customer usage allowing us to fine tune our meetings and deliverables to ensure the highest possible customer satisfaction. What do you dislike? We have recently adopted ChurnZero for use in tracking our customers. So far, there have been no downsides that we have found. The tool integrates nicely with our products as ...