ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Churnzero is great!

What do you like best? I like how easy churnzero is to use. I can log in and look at the metrics I need for the accounts I manage. What do you dislike? Sometimes I get lost in all of things I can do with Churnzero. The more I use it, the more features I have found helpful.. Recommendations to others considering the product: There is a lot of thing you can do with this program! What problems are you solving with the product? What benefits have you realized? The ability to ...

Great User Experience and Data Insights using ChurnZero

What do you like best? - The ability to create both simple and complex logic that allows you to view customer data from multiple systems, and really dive into analysis on trends and customer behavior - Simple user experience that makes team adoption easy and exciting - Ability to automate tasks and communication across multiple teams/processes (huge time saver) What do you dislike? - I would not say that this is a downside because it is very necessary, but you need to have a good ...

ChurnZero work brilliantly to gain key insights into your user metrics.

What do you like best? User usage reports, the level of detail that can be used for segments, plays, and journey building. The software is flexible and able to do about anything I need to it too base of my customers. What do you dislike? The level of detail that can be done for a segment can be a little confusing when you have so many fields to choose from, this can make it so you have to do some trial and error to get what you need. Recommendations to others considering the ...

ChurnZero has saved us so much time!

What do you like best? ChurnZero is a great tool to quickly communicate with all of your customers through a couple of steps. We implemented it right before the COVID-19 crisis and reaching out to thousands of customers would have been very time consuming prior to using Churn. Thankfully within an hour we were able to reach them all. The ChurnZero team is so helpful and responds timely whether it is directly with your CSM or a support ticket. What do you dislike? Sometime the ...

Outstanding Support

What do you like best? Along with helping us become much more organized, the support that we've received (shout out to Lucas!) has been outstanding. He has challenged us to think outside the box in coming up with creative ways to segment our customer base so that we can support them better. What do you dislike? This is very nit-picky, but the left-hand sidebar UI could be fine tuned a little bit better. It can sometimes be intrusive or wonky in trying to get it to pop open. ...

ChurnZero helped us take Customer Success to the next level!

What do you like best? ChurnZero helps us have a holistic view of our customers and be able to make data-driven decisions. We are able to automize several processes during the customer journey and use the saved time to increase productivity. The fact that the product is so customizable gives it a big plus. We are big fans of the Dashboards, which help our team to work more efficiently. Even small features, like the Daily Digest, are so useful, as they help the team organize their days ...

CZ Pulls ALL Relevant Business Data into One Centralized Dashboard, and Makes Data Actionable

What do you like best? I like the Command Center, which shows me all of my tasks and alerts that need my attention in one easily- managed dashboard. I also like how customizable the Segments are, so I can pull in the all of the data points that are relevant for me in a list view. Finally, logging activities in CZ is a breeze, and a lot of that is automated through their robust APIs, so it saves a ton of time! What do you dislike? Not a lot to say here. Really strong platform! I guess ...

Easy to use and making my life easier

What do you like best? The play functionality is allowing us to communicate with our customers in a super-easy way. It is helping us to give a high touch feel to our low touch clients. We can set up different segments to help us group our clients together and to see them in different lights. From day one when our integrations were set up, we were off and running. The interface is super user friendly and easy to use. It is very intuitive and simple to use. Right now we are having a slow ...

Great tool for my CS Team

What do you like best? I love the Team View on the Dashboard because I can easily look and see where everyone's accounts are trending and what the CSM's activity looks like. I find that the data is very clean and easy to read. What do you dislike? There are a few things a little unclear when segmenting, but the CZ Support Team and our CSM, Naomi, are always incredibly helpful! What problems are you solving with the product? What benefits have you realized? The team had a hard ...

Exceeded Expectations!

What do you like best? I love how ChurnZero thought of everything to support CSMs in their job. They clearly know their customers. I like that I can setup alerts for virtually anything and automate a lot of tasks that I simply didn't have the bandwidth to do before. Thanks to CZ no information will fall through the cracks. What do you dislike? I think are modifications to the UI that would make the environment cleaner. Also, some flows like editing segments could be improved. (hitting ...