ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

ChurnZero is an intuitive, easy to use, but powerful platform.

What do you like best? ChurnZero is an intuitive, easy to use, but powerful platform to help manage accounts and promote customer success. The best part of working with the company is their customer success team which helps us manage plays, journeys, integrations, and configurations on demand. What do you dislike? We have some manual effort to support integrations, but it's manageable. What problems are you solving with the product? What benefits have you realized? Defining ...

Learning better together as a CSM Team evolves

What do you like best? I feel the best feature that was gained from ChurnZero is the daily origination and ability to push out campaigns. What do you dislike? Overall there is no one thing, however we have asked for some feature request. Recommendations to others considering the product: The support is great! If you are looking for a CSM software to fight Churn, look to ChurnZero! What problems are you solving with the product? What benefits have you realized? We are ...

One stop shop for client success management

What do you like best? ChurnZero is an all-inclusive tool for Client Success Managers. It houses meeting documentation, follow-up tasks, offers smart automation with the capability for personalization of messages, segment slicing and analytics for my customer base. What do you dislike? Our team recently onboarded with ChurnZero and I have yet to discover the drawbacks. What problems are you solving with the product? What benefits have you realized? The biggest impact ChurnZero ...

ChurnZero has helped us manage our customers with a much smaller staff.

What do you like best? The Churn Score indicator has really helped us gain insight. We found it to be surprisingly accurate in advance of customer dissatisfaction. What do you dislike? Note taking. We can't seem to find a way to take proper notes for an account. It seems cluttered and there is not a central area. Having a note pop up for every tab would be extremely useful. Recommendations to others considering the product: Great product with a good value. What problems are ...

World Class Customer Experience

What do you like best? Not only is the platform intuitive and easy to set up, the Customer Success team goes above and beyond to ensure that you have a successful implementation and launch. They are knowledgeable, strategic partners in ensuring that the platform meets our every need. What do you dislike? My only wish is that I had the ability to log in as a specific user to help troubleshoot issues. What problems are you solving with the product? What benefits have you realized? ...

ChurnZero has been a game charger for our CS operations!

What do you like best? ChurnZero brings together all the essential data sources (JIRA, Zendesk, Platform, CRM, etc) necessary to intelligently segment and action on customer accounts throughout the entire customer journey. The in-app web widget's ability to send important notifications to end-users is an extremely valuable outreach tool. What do you dislike? Some customizations require assistance from the CZ to implement. That said, their CS team is always super responsive to my asks ...

Measuring Success in a meaningful way

What do you like best? ChurnZero helps us to track and measure customer interactions with the application and set up scripted responses to increase engagement. In addition, we are able to not only understand our NPS scores and appropriate follow up; we also can easily identify customers who are at risk for Churn and can take action to mitigate the risk associated with the change in measurement. Generating reports is easy, pulling minutes spent in the application, understanding what ...

Engagement Data Made Easy

What do you like best? ChurnZero has really helped in our ability to target groups of customers with messaging. The robust play editor allows us to send custom messages to different groups of users and track how they engage with the messaging. The updated play reports allow us to easily see the impact our messages are having. What do you dislike? In our unique setup, users can belong to multiple groups. Each of these users show up as a unique record in ChurnZero and are treated as ...

Churnzero

What do you like best? I like having all the data in one place. When you have CZ you don't need to create your own system to view and analyze data. My dedicated CSM Naomi Aiken is the best! She is very friendly and is a product expert! Morgan Carson made implementation very easy! She is a great resource at CZ. They have tons of helpful resources if you ever have a question. The support library is able to answer pretty much every question that you can think of. Plus, the self-paced ...

Great platform and great customer success

What do you like best? The platform is flexible, innovation is fast, and the customer success team is great What do you dislike? Sometimes extra flexibility makes the system hard to use What problems are you solving with the product? What benefits have you realized? We have gained visibility to our customers actions and automated our customer success touch points. We have seen reduced churn and increased upsell.