ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"Easy implementation, amazing product!"

What do you like best about ChurnZero? Onboarding was really straight forward. Given the multiple sources of data we were trying to connect the team did a great job of helping me understand the concepts so I could apply them to our business case. You can do SO much with the data once it is aggregated. ChurnZero has already made us much more efficient, and I can't wait to see the value add it brings as we continue to scale. What do you dislike about ChurnZero? I honestly don't have any ...

"Amazing project management tool"

What do you like best about ChurnZero? Keeping on track of tasks, meetings, and metrics. The in-depth usage metrics make it great for understanding what is most beneficial for firms but also where we can do better with feature adoption. What do you dislike about ChurnZero? The e-mail plays can have some wonky formatting from time to time but I believe that may also be due to some user error. What problems is ChurnZero solving and how is that benefiting you? In depth usage metrics help us ...

"User-friendly and impactful tool"

What do you like best about ChurnZero? ChurnZero allows me to manage my team's book of business with ease, and I really appreciate how easy everything is to configure - from dashboards to alerts to playbooks. The account teams are all excellent, especially the CSMs. They know their product inside and out, proactively solve any issues that pop up, and even help set things up when we get stuck. What do you dislike about ChurnZero? There are some quirks here and there that result in manual ...

"Must needed!!"

What do you like best about ChurnZero? ease of use, and love how it sync's with CRM. CZ provides a valuble insight on our customer's data and their usage. Very helpful for our reports. What do you dislike about ChurnZero? can't think of anything..I love how their CSMs are able to help out and stay in touch with you via timely emails. What problems is ChurnZero solving and how is that benefiting you? it helps provide an overall health score of our clients, which in return help us proactively ...

"Makes managing my job so much easier"

What do you like best about ChurnZero? Having all my clients in one place, and using journeys to queue up and measure where they are in onboarding makes client management so much easier. What do you dislike about ChurnZero? I do wish I could reply to emails directly in churnzero. I have to go into my inbox. What problems is ChurnZero solving and how is that benefiting you? I onboard multiple clients at a time and managing all that correspondence and tasks outside of churnzero would be so ...

"Keeps my tasks - and Priorities on Track"

What do you like best about ChurnZero? I love that I can quickly access my customer's information and manage my daily priorities using CZ. Also, it is really easy to define my priorities based on the health scorecards, which helps me to identify and act on potential churns or opportunities for expansions. What do you dislike about ChurnZero? Not being able to reply to an email I just sent through CZ is a con. Sometimes, if you forget to insert a link or document, it isn't possible to reply ...

"ChurnZero is Key"

What do you like best about ChurnZero? ChurnZero is key for gathering business insights that even the most experienced professional might overlook. I can personally say that although we have not used every single aspect of ChurnZero yet, it has helped myself and my team exponentially! What do you dislike about ChurnZero? Nothing! My experience with this intuitive platform has been enjoyable and I hope my company continues this partnership for years to come! Thank you Kerry, our CSM, and the ...

"Stay on Top of your CS Metrics with Churnzero"

What do you like best about ChurnZero? I love the reporting feature which allows me to get a holistic view of my team, their accounts, and how they are preforming. I can see where their customers are at on their customer journeys. I also love how it send out our NPS fo rus and allows us to analyse the data. What do you dislike about ChurnZero? Churn zero has a lot of bells and whistles, and it has taken us a long time to get the account configured in a way that makes it valuabe. I also wish ...

"ChurnZero has expanded our view of what is possible!"

What do you like best about ChurnZero? It is a tool that allows me to make better decisions based on data, or if we don't have the data we can now easily A/B test. Processes get better defined and automated. Information is always kept in the place where it should be and where it's most accessible by all departments CS, Product, Operations, Support, etc. Segmentation helps us reach goals for renewals, upsells, etc. And it allows our CS team to relax, focus, and feel in control. Customers ...

"Great tool for Account Managers!"

What do you like best about ChurnZero? Everything is all in one place. I no longer need to scramble across multiple different apps/sites. What do you dislike about ChurnZero? A lot of features I am not fully comfortable with yet! It is just a matter of time though. What problems is ChurnZero solving and how is that benefiting you? It is helping me stay on top of all of my 100+ accounts. I do not know what I would do without churnzero.