ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

A CSM's Top Success Tool

What do you like best? ChurnZero allows my team to drill into our customer's usage and overall happiness with our platform. It easily provided the reporting and insight I need as a CSM to stay on top of my customers and ensure their success. I can easily target any account or contact segment for outreaches, such as renewals or upcoming webinars using plays or tasks, all under one hood. CZ integrates with our CRM and our support ticketing platform so I can get a full picture of what's ...

Great CSM tool

What do you like best? The Playbooks and Journeys in ChurnZero have been a game-changer for our team. We've been able to automate and track most of our customer journey and experience through this app. Two segments of our customer base's onboarding process have been completely automated. CZ has saved us time and keeps us organized. What do you dislike? Most of the issues we've had have been resolved but I would love to have more exportable data around churn data. For example, I would ...

Great support and helpful resources!

What do you like best? The support team is great, their webinars are full or great content and resource, and their customer journeys and plays have streamlined our outreach process. What do you dislike? Some of the tools are hard to navigate or learn What problems are you solving with the product? What benefits have you realized? Their customer journeys and plays have saved me from drafting hundreds of manual emails

Great platform, but make sure your internal data is clean + available

What do you like best? I found it really easy to use and the customer team I worked with Bora + Lucas were both really great at understanding the and helping with our issues. The NPS and Journey functions are really neat and help to automate a lot of manual work. What do you dislike? We had to stop using Churnzero not due to the service or the platform but based on issues that we had with how our Salesforce instance was steup, and what available information we had for taking into ...

CSM value + CS Leadership value

What do you like best? I can create Segments to slice and dice information to serve my needs as a VP. Individual CSMs can do the same with Segments, for their needs. If I'm curious about the last CSM conversation with a customer, it is relatively easy to find. The Salesforce integration is slick, especially since we don't have to leverage Engineering every time we want to pull in a new field. The Customer Success team who supports us has been great, since day 1. Our current CSM offers ...

Wonderful support and easy to use platform!

What do you like best? 1. The support is phenomenal - always quick to respond and on top of any issues. We accidentally bulk deleted all of our tasks, and CZ was able to restore everything! 2. The plays are life saving - they make it so easy to manage hands off customer relationships with smaller accounts 3. The journeys provide valuable insights on how long our onboarding is taking and where we can make improvements. We use journeys both for customer onboarding as well as more long ...

ChurnZero helps us accomplish so much!

What do you like best? Churnzero makes everything sooo much more automated. A great way to monitor customer health, connect with customers, and keep a thorough track record. What do you dislike? There unfortunately isn't a way to send out automatic/bulk emails to 2 recipients in the same email. You have to send individual emails to each person, instead of being able to 'cc or bulk send. What problems are you solving with the product? What benefits have you realized? Tracking ...

Stop growing your headcount cost, it is time to automate instead!

What do you like best? Automation via plays, alerts, live exports What do you dislike? Nothing at the moment, our team is fully satisfied What problems are you solving with the product? What benefits have you realized? CSM is able to run more accounts at a time, we got full overview of account health. We can run optimize customer journey and prevent churn

ChurnZero Review

What do you like best? The flexibility of the tool. ChurnZero integrated easily with other external apps we are using, and can be configured in many different ways between segments, journeys, plays, custom fields, devless, and dashboards. What do you dislike? So far the tool has done everything we have needed and more. Recommendations to others considering the product: The tool is great and has huge capability. What problems are you solving with the product? What benefits ...

Best Overall CS Platform on the Market

What do you like best? Ease of use & implementation. Flexibility of configuration. What do you dislike? Nothing, overall excellent platform. Would be nice if they had service offerings to integrate with product for usage data without requiring internal dev resources. Recommendations to others considering the product: Highly recommended to any CS leader looking for a CS Platform to provide visibility into customer base. What problems are you solving with the product? What ...