ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

A product that does not truly integrate

What do you like best? Nothing, this product was a huge waste of our companies time. The product is a spam tool with a few dashboards. What do you dislike? The customer service was poor and unresponsive What problems are you solving with the product? What benefits have you realized? We were unable to get any value after 2-3 months of the product. It’s essentially a crappy mail chimp for cx.

ChurnZero is a must have if you need deep account insights and automation

What do you like best? The integration of data into a single platform is a huge time saver. With this data we're able to setup automations, which reduces delays and error rates when communicating with customers. What do you dislike? The inability to reference data between associated parent and child objects inside segments creates a lot of challenges for us. For example, If we could create a segment that displays contacts whom exist inside a child object whose parent has a specific ...

ChurnZero Hits The Right Spots For Our Needs!

What do you like best? I really like the functionality that we now have at our disposal to really see how our customers, both before they officially onboard and once they are regular clients, go through our testing and regular iterative cycles of using our products. It really has been the most useful when working with potential clients as they go through our testing process and making sure we do everything we can to make sure they become a full customer. What do you dislike? I think ...

ChurnZero helped me become more strategic

What do you like best? We had several systems we were capturing vital onboarding information. It was too much to keep up with, and too much for me to audit as a manager. ChurnZero gave me one place to house the information and track important trends needed for making better process. What do you dislike? I've had to recreate Journeys for onboarding. The first Journeys were my best guess, and as I got to know the system better (with help from my amazing CSM Rachel) I created Journeys ...

ChurnZero has been a lifesaver!

What do you like best? Important data in one place, robust reporting capabilities, can use it as a PM tool as well with their Journeys feature. I never have to remember which tasks I have for the day because ChurnZero makes it easy to set tasks for myself with detailed information. It has saved our team time now that we can turn to ChurnZero for information that we need about our customers. It has integrated with our software seamlessly as well! What do you dislike? There is a bit of ...

Get Ready For Automation and Insight Like Never Before

What do you like best? Gone are the days where understanding your book of business meant literally checking each and every account one by one. We've determined which metrics are most important for us and broken that out by account type, meaning we have the flexibility to grade our Enterprise clients differently than our SMB ones. This is fantastic for us to gain an understanding of how accounts are doing without having to blanket them with broad metrics, but rather dial into exactly what ...

Game Changing Customer Success Product

What do you like best? ChurnZero allows you to scale your customer success processes without having to add additional team members. This is ideal for companies that want to easily tack adoption and give thoughtful, metric-driven suggestions to your clients at any point in their journey. The onboarding experience is wonderful and they truly care about your success with the product in every step. They are also thought leaders in the Customer Success sector and hold webinars and send content ...

Customizable customer engagement and retention tool

What do you like best? Churnzero syncs to Salesforce and Gmail, and it populates all your daily tasks to help you manage your time, stay focused on proactive outreach, and keep your day organized. It is highly customizable so you can target specific messaging to certain subsets of customers, initiate in-app pop-ups, and trigger tasks/reminders if customers fulfill certain criteria you set. What do you dislike? Because there are so many options for automation, sometimes that automation ...

Awesome tool for automating CSM processes

What do you like best? Flexible HealthScores for different segments, very powerful reporting/segmenting functionality and the new Calendar tool has made it easier than ever to log/track meeting notes. The onboarding was very hands on to help get me up-and-running quickly. After more than a year, I am still a big fan. What do you dislike? While the hands-on on-boarding was a positive, having a little more control over integration/set-up would be nice, there were times where I found ...

Super helpful and easy to use and navigate

What do you like best? Plays and creating segments. It makes it so easy for outreach to clients, and I can create different groups that help me pinpoint my outreach to specific people. Helps with reminders as well. What do you dislike? It can be a little tricky to figure out at first, but once you've gotten down the plays and creating segments, it's very simple. What problems are you solving with the product? What benefits have you realized? ChurnZero allows me to send automated ...