ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

Great For Growing Success Teams

What do you like best? The UI is great and the automated workflows are getting better and better. The software has improved since we initially started to use the platform. We have been able to automate processes as a business and most recently we've been using plays and journeys to automate the onboarding process for some of our smaller customers. CZ has made my life a lot easier. What do you dislike? The Support Team are based in the US and we're in the UK, so this can mean you are ...

Churn Zero Experience

What do you like best? Churn Zero has made my daily job as a customer success manager seamless and really helps me gage my customers usage, their needs and keeps me on top of all tasks related to their accounts. What do you dislike? I do find there are some limitations and I am not sure if it is the product itself or the way my company has set it up What problems are you solving with the product? What benefits have you realized? it has made my day to day job easier

CUSTOMER SUCCESS MANAGER

What do you like best? User Interface and the dashboards. Very good integration with other tools we use. What do you dislike? There is nothing as such. everything is amazing. What problems are you solving with the product? What benefits have you realized? A single point of the source of all our customers and keeping track of their performance.

ChurnZero is a game changer!

What do you like best? The software is extremely powerful and has a ton of features that make customer success journeys personalized yet automated. Being able to see customer data in one platform rather than across multiple platforms makes our lives so much easier. We are also able to segment our customers in so many different ways and learn from how those different segments our interacting with us. What do you dislike? If you have used other systems in the past, it is a bit tricky to ...

ChurnZero Onboarding Experience

What do you like best? I best like the balance of automation and person touch I experienced. The ChurnZero team is skilled at helping fit their software platform to your business goals and processes. Platforms like this are geared for a SaaS company (Software as a Service) with subscriptions, contracts, and MRR. ChurnZero is flexible enough in it's design that you can easily use it for other types of businesses as well. They have a free demo account you can test to make sure the software ...

ChurnZero was extremely helpful for our team to automate processes and speed them up!

What do you like best? Brilliant onboarding, highly customizable system, modern solutions for building solid relationships with your customers. What do you dislike? Seems a bit complicated at the start, but the onboarding process is amazing and you can get any help and support you need to figure everything out. What problems are you solving with the product? What benefits have you realized? Collecting the useful data about the customer and analyze it, build predictions and ...

User Friendly Customer Success Platform

What do you like best? Integration with Salesforce and our platform makes it easy to have a nice snapshot of each client. What do you dislike? Loading time is slow, interface takes some work to get used to What problems are you solving with the product? What benefits have you realized? One place to hold customer information and view touchpoints, track past and future activities/tasks, view client usage

ChurnZero has been a game-changer!

What do you like best? I love being able to set up journies for accounts so that I can make sure I'm completing every task/step that needs to be done and having the reminders so I can make sure I'm staying on top of things. Also, being able to easily pull reports on my account set and alter it to be able to view a plethora of different information. What do you dislike? I really don't have complaints or issues with the system. Once taking adequate time to learn how everything works, ...

ChurnZero is very helpful for Customer Success

What do you like best? I like that you can setup Slack notifications for specific behaviors in ChurnZero. I'm a heavy user of Slack, and since it's on my mobile, that has been a helpful insight and tool. What do you dislike? It took a bit of trial and error to understand what I was doing in the beginning, and we had to reach out to our CSM a few times. (Good news, very responsive!) What problems are you solving with the product? What benefits have you realized? We are able to ...

A product that does not truly integrate

What do you like best? Nothing, this product was a huge waste of our companies time. The product is a spam tool with a few dashboards. What do you dislike? The customer service was poor and unresponsive What problems are you solving with the product? What benefits have you realized? We were unable to get any value after 2-3 months of the product. It’s essentially a crappy mail chimp for cx.