ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Clarity for CX Team Members & Company Stakeholders

What do you like best? I rely on ChurnZero's rolled up reports to inform decision making at exec level. Solid integrations with Salesforce and other platforms provide the relevant data to build CX workflows without the distractions associated with working in a traditional CRM programme, where sales and finance data can bury the relevant insights. We've used ChurnZero's reporting extensively to help shed light on the strengths and weaknesses within our portfolio. I'm a particular fan of ...

Customer Success One Stop Shop

What do you like best? Does a great job with helping predictability of churn, especially in current environment What do you dislike? Reporting functionality could be improved with direct connectors instead of live exports What problems are you solving with the product? What benefits have you realized? We're able to predict churn better by monitoring the number of factors contributing to the churn score. We're also able to manage our Customer Success team activity a lot better

Brilliant Customer Success and Support! The guidance (best practice & implementation) is fantastic.

What do you like best? The support and guidance we receive from our CSM has been invaluable. Onboarding journeys and Success and Retention plays have really helped shape our customer on-boarding and journeys. The tool has also enabled our CSMs to manage and structure their day more efficiently which has resulted in more customer proactive work. What do you dislike? Our account structure makes reporting a little difficult. I would prefer more visual reporting. Minor point: the ...

Time Savings

What do you like best? I really like the centralized command center so all my daily task and messages are all located in the landing page. It makes it very easy to organize my day. The segments and alerts also help me stay on top of all my accounts so nothing slips through the cracks. What do you dislike? I don't like how it is not possible to copy additional contacts when sending an email. I also don't like that you cannot assign a time to a task; that would make it much easier to ...

Great Tool for Strategic Mass Outreach

What do you like best? The ability to scale communication and target specific accounts for a specific purpose is absolutely amazing. Churnzero connected with many data points across multiple of our platforms to give us insight into how each of our customers are doing. This enabled segment accounts into categories and write messaging specific to different categories of customers. When you have hundreds of accounts it is difficult to keep track of everything. Churnzero made that a lot ...

Great tool for automating customer touch points

What do you like best? It is very easy to create different segments within your customer base. This helps you track different trends across all your customers and from there set up automated plays that will engage customers based on usage. It nice when you have a large customer base and you would like to send out communication on a certain cadence, as well. What do you dislike? There's not much to dislike especially now that you can run automated messages to certain contacts at ...

True Partners in Customer Success

What do you like best? The team, from sales to implementation and ongoing lifecycle support, was first class and a true partner to our business. What do you dislike? The only issue we encountered was that implementation was a little longer than we anticipated, mostly due to issues on our side. What problems are you solving with the product? What benefits have you realized? We chose ChurnZero to scale our customer success team without having to add additional headcount.

One of the best tool I have used so far.

What do you like best? Usage of clients client ranking who is downloading what What do you dislike? there is nothing so far which i have disliked about this tool so far What problems are you solving with the product? What benefits have you realized? It helps me to see which client is exporting what. this helps us to talk to client and show them the transparency

ChurnZero is maturing our Customer Success program

What do you like best? Many things! Consolidated information about a client in one spot. Journey's: consistency in client engagement, task reminders of next steps and tracking status. Segments: a lot of flexibility in grouping customers for alerts and plays What do you dislike? I am not yet comfortable with the client reporting provided by default. I'll get there, it's just not immediately intuitive to me and it isn't my focus at the moment. Recommendations to others considering ...

Great For Growing Success Teams

What do you like best? The UI is great and the automated workflows are getting better and better. The software has improved since we initially started to use the platform. We have been able to automate processes as a business and most recently we've been using plays and journeys to automate the onboarding process for some of our smaller customers. CZ has made my life a lot easier. What do you dislike? The Support Team are based in the US and we're in the UK, so this can mean you are ...