ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Hugh's Review

What do you like best? Flexibility, ease of use. Also, good support from our CSM. What do you dislike? I'm a little too new with the platform to have any real complaints. What problems are you solving with the product? What benefits have you realized? Tracking CSM activity, customer touch cadences. Keeps us on track.

Great team and partnership for a CS platform

What do you like best? Attentive and supportive CSM, as well as a technical support team that always answers questions promptly and thoroughly. Clean UI/UX that is easy to navigate and train your team on. The Salesforce integration is seamless and makes it easy to navigate between the two platforms. What do you dislike? Depending on how your company's data is structured, certain features and tools are difficult to work with. We operate with a Parent/Child account structure and it ...

Great experience as a Customer Success Manager

What do you like best? For a start up, they're quick in their responses and building out a lot of features to help improve each companies needs. It's a really easy tool to navigate and create the segments or plays you need to reach customers. What do you dislike? Nothing - I think its a great tool and really see the benefit. What problems are you solving with the product? What benefits have you realized? We've reduced our churn and been able to quickly outreach to customers ...

Great CSM Tool

What do you like best? I like the CSM workflow and flexibility that ChurnZero provides. I like reporting that CSM can run on various data points like renewal, client tier, and product types. What do you dislike? I have just started using ChurnZero at length at Cayuse and so far nothing to report. What problems are you solving with the product? What benefits have you realized? right now I'm still working with my colleagues to figure out what works and what doesn't work. Right now ...

Caroline's Churn Zero Review

What do you like best? Easy to see tasks coming up, and a quick way to check engagement status What do you dislike? it adds an extra step to our salesforce process, sometimes it doesnt always track things properly - likely the fault of our own tech team Recommendations to others considering the product: Have a lot of onboarding sessions to get used to using it What problems are you solving with the product? What benefits have you realized? it captures more usage ...

Great tool for improving efficiency and excellent customer service

What do you like best? ChurnZero helped to consolidate the information I previously pulled from multiple different platforms and made it more efficient for me to reach out to my customers. Being in customer service I really appreciate their level of support especially when assisting with issues. My own CSM has been a valuable resource in helping to implement and understand the intricacies the platform. What do you dislike? I dislike that I am unable to discontinue using the other ...

ChurnZero is my personal assistant

What do you like best? I use ChurnZero for everything I need to manage my clients. It is genuinely like my personal assistant - keeping track of all of my clients, notifying me when there is something I need to pay attention to, prompting me for next steps, and automating processes both for myself, and across our CS unit for the purpose of standardization. Is is my 'source of truth' for all current information on the client. It provides an easy way for me to get a quick snapshot of my ...

Standardize and Automate Processes and Plays

What do you like best? Allows getting out of spreadsheets for task completions tracking, and have better visibility on actions taken on emails sent. What do you dislike? Some features require a Javascript to be used, and we decided not to integrate it in our code. I guess that's on us at this point though. Just a shame really. Recommendations to others considering the product: As any new software. Get a solid sponsorship, clear vision statement and dedicate time to iterate on ...

A great tool to track customer success in our business.

What do you like best? Having a deeper understanding of the health of my customer base is valuable to me and my management team so that we can offer more personalized and focused customer solutions. Also the ability to customize and view historical data is really great. Churn Zero is helping my company to elevate our customer success team by building confidence in how to address customer pain points. As our business grows and evolves, we can change the way we measure client success and ...

New to ChurnZero but already gaining value

What do you like best? The ability to automate tedious processes is key. Using customer data to drive conversations and decisions has been a game changer. We used to have to query multiple systems to get the data that I have access to in one place now. What do you dislike? The UI is not ideal, but it's not terrible What problems are you solving with the product? What benefits have you realized? Streamlining the renewal process with actionable data. My team has more information ...