ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

ChurnZero Review

What do you like best? Capability for in-app extensions to provide content to users for news and help guides. What do you dislike? Complex interface, the learning curve is very steep when incorporating many different data sources, and the trial and error approach to managing segments is clunky and confusing. The tagging process can be simplified to take less page reloads. For a new user, it takes too much effort to realize the value in what this application offers. Might be more ...

Vast and comprehensive set of features - apt for fighting churn!

What do you like best? Ability to segment customers via filters & attributes What do you dislike? Contacts play is not very user-friendly. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? Churnscore is very useful

Excellent system

What do you like best? Simplicity of use, clear data, effective support and always available, focused at user satisfaction! What do you dislike? We are still starting to use it, sometimes we find it difficult to analyze some information, but I think this is because I am still learning! Recommendations to others considering the product: For those looking for information that is easy to understand, quick and that integrates into other systems of your company (example: CRM) What ...

Great way to calculate churn scores and manage current customers

What do you like best? I really like the fact that I am able to share all of my customer notes in one place for other departments. I also love that I can keep track of where a customer is at in their journey and track their usage. I can see what certain contacts are doing and this allows me to engage the correct people. What do you dislike? I do not like how I have to take notes I would really like to be able to not copy and paste but to link a file. What problems are you solving ...

Great

What do you like best? I am a CSM and using CZ as my main system. I try to do everything in one place and I like that CZ provides most of the functionality that I need. I also like the integration with SF and ZD. We also receive great support from our account manager. What do you dislike? Sometimes it takes a little time to load a lot of information, for example, usage going back over 90 days. Recommendations to others considering the product: Take the time to set it up and ...

CZ saves me time and makes me look good!

What do you like best? I can depend on the automation which saves me tons of time, the UI is easy and intuitive, and I can easily keep on top of my customer communication. What do you dislike? Sending emails is clunky, and it would be nice to cc: whoever you need to cc: What problems are you solving with the product? What benefits have you realized? As a customer success tool, it has saved us time by automating our outreach and consolidating lots of information in one place.

360 Degree Customer Success

What do you like best? It helps me on being organized and keep track of every customer and their health. What do you dislike? UI feels dated in comparison to other tools we use such as chart mogul, mix panel etc. Recommendations to others considering the product: If you are looking for a powerful application to provide high quality success ops to your customers, ChurnZero is worth it. What problems are you solving with the product? What benefits have you realized? Manage ...

Great product for proactive Customer Success organizations

What do you like best? Features to track a portal, journeys, playbooks, usage trends, connects to SF, GCal, Gmail. What do you dislike? I wish it had better reporting capabilities. Visualizations are a major need for my leadership team and it was difficult to do that within the app. Usually i had to export everything. Recommendations to others considering the product: Great tool for strong account development and management What problems are you solving with the product? What ...

Implementation with Vanessa P. has been Awesome!

What do you like best? Vanessa has been extremely knowledgeable and helpful in getting myself and the CS team up to speed on using CZ to increase visibility into our client's on-boarding journey and engagement, as well as automate many tasks. CZ has been saving us a ton of time and effort in making sure we are reaching out to our client's as frequently as we feel necessary. What do you dislike? As expected with any advanced CS platform, there is the time to get up to speed, but once ...

International Director, Customer Success

What do you like best? User Interface, organized activities, reporting tool, integration with other systems What do you dislike? inability to export reports unless as an Admin user What problems are you solving with the product? What benefits have you realized? ability to manage customer profiles, usages, and health and be proactive in addressing customer related issues. All information in one place rather than different systems and spreadsheets.