ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Great product! Helped us understand our customer health and allows us to be more proactive.

What do you like best? We use ChurnZero to measure the health of our customer accounts and proactively work to improve our product and services for them. It is easy to use and very flexible. What do you dislike? We don't have anything to report that we dislike yet. What problems are you solving with the product? What benefits have you realized? No problems and we have a much better handle on customer health as a result of using.

Finally, one place to manage my clients engagement and gain meaningful insights of their usage!

What do you like best? I like the fact that I can easily bring information from our CRM and platform to generate insights. The segments are great and covering every aspect and level of segmentation I would like to look at. I especially like "My Command Center Dashboard" that allows me to quickly follow up on the different segments. What do you dislike? I wish there was more flexibility in the graphs and building visualization to gain the insights I'm looking for. Recommendations to ...

Using ChurnZero is great!

What do you like best? I like how helpful and quick the team is in answering my questions and offering training. What do you dislike? I wish there were more labels and descriptions of what certain feature are capable of. Recommendations to others considering the product: Definitely try it out and see all of the amazing features. What problems are you solving with the product? What benefits have you realized? Sending mass emails easily. Managing customers health score and ...

A must have for an SaaS CS Team

What do you like best? ChurnZero is a great tool to help keep a pulse on my customer's health scores. The introduction of the daily email was awesome- it's so nice to start my day with a snapshot of changes in churn scores and all my tasks in one place. I also love that I can schedule email plays based on custom criteria to eliminate manual customer touchpoints. The CSMs we've worked with have been great, too. They consistently go above and beyond to not only make me a better CZ user but ...

Great client tracking software

What do you like best? In-depth analysis for tracking client activity. What do you dislike? The software has a significant learning curve, but once you get it, very helpful in reducing churn. What problems are you solving with the product? What benefits have you realized? Helps with identification of client usage, alerts to when contact should be made.

Really like working with them! Great experience.

What do you like best? They are a really attentive company. My experience with them as really amazing, always doing their best to solve our problems. Also, their product really has some awesome features that really helps us organize our lives in Customer Success and to propagate a CS mindset in the company. What do you dislike? We are a brazilian company and not all of us speak english, so that was hard sometimes in meetings and calls when we have to translate part of the ...

Tanja's Review

What do you like best? I like my customer success consultant, she is very knowledgable and easy to work with. What do you dislike? I don't use this tool as much because I am an on boarder but my engagement peers do. Recommendations to others considering the product: It is very user friendly and their support team is great! What problems are you solving with the product? What benefits have you realized? I am still here so I dont know the full benefits yet but I like seeing ...

User Friendly Tool.

What do you like best? This tool reminds me of everything to do on a daily bases, extremely increasing my proficiency. I use this tool everyday. Many benefits come along with this tool: 1. User friendly. 2. Maintain all your data. 3. Save your time. 4. Organize the customer's details. 5. Remind you through mails and pop notifications. 6. Increase your revenue. 7. Increase and build good customer relationships. 8. Maintain churn report. 9. Maintain reactivation clients ...

Excellent system

What do you like best? Simplicity of use, clear data, effective support and always available, focused at user satisfaction! What do you dislike? We are still starting to use it, sometimes we find it difficult to analyze some information, but I think this is because I am still learning! Recommendations to others considering the product: For those looking for information that is easy to understand, quick and that integrates into other systems of your company (example: CRM) What ...

Helps me understand the health of my accounts

What do you like best? I like the customer service. We have a dedicated account manager that meets with us biweekly to answer any questions we have. The account manager is quick to respond to any questions I have over the week. With ChurnZero I am able to stay on top of my accounts health because of some of these options: Tasks/Reminders, Triggers, Playbooks, and Reports. ChurnZero integrates with some of the solutions we use and that makes our life even easier as we are able to automate ...