ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

Great features and very responsive support team. A few things to improve, but great product.

What do you like best? Simple and flexible search for accounts or customers. What do you dislike? There are a few features that come to mind that I would love to have: 1. The ability to insert images/screenshots into a task/activity log 2. The ability to import emails from outlook that are either internal (so they can be logged quickly with an account) or don’t include a specific contact/email that already exists in CZ. 3. I also use TextExpander a lot and it doesn’t get ...

A full management key tool for all needs

What do you like best? Helps to manage all accounts and meet the customers need and productivity.helps me to monitor customers health in real time processing with automate routine tasks.overall it optimize the customer experience to make processes automate.it also helps to manage all the accounts at one place easily. What do you dislike? Nothing at all as it is one of the key tools for manage all the outputs in one go. Recommendations to others considering the product: One of ...

All in one!

What do you like best? I love the dashboard (keeps me organized and up to date on what I need to prioritize for the day). I also really appreciate the plays/journeys, as they have really helped me find traction with hard to reach clients. What do you dislike? We used Salesforce for a long time, so it has been hard for me to get used to the new view format. I sometimes miss having all the data I need on an account at the very top of the page. What problems are you solving with ...

Churn Zero Works Great

What do you like best? Event and usage tracking is my favorite attribute right now with their success panels and ease of in app NPS scoring running a quick 2nd and 3rd. What do you dislike? Nothing yet, but I will likely be a little more critical in the coming months of usage. Less likely to be dislikes and moreso goals for future enhancements. What problems are you solving with the product? What benefits have you realized? Customer attrition and software usage insights. Our ...

First Year CZ Going Better than Anticipated

What do you like best? Personally, ChurnZero feels transformational to our team. As an admin that helped get the software up and running, I had the privilege to get trained first. Once you learn the ins and outs of the system, you begin to realize you can leverage the system for a lot more than you initially thought. I look forward to seeing more data over the next year and how we continue to expand with the software. At this point, I could not imagine going back to our old way of ...

The best CS tool in the biz

What do you like best? User metrics. It is so imperative to focus on usage metrics in order to understand what features/product capabilities are most popular, and focus on not only retention but up sell numbers. CS in particular is responsible for understanding what product features are tied to high retention customers and what engagement metrics are tied to low engagement customers, so as long as we're thorough in our tracking and the product is strong, CSMs should be able to make a big ...

ChurnZero is a great customer management software.

What do you like best? It's ease of set-up and usage is the best thing about the platform. What do you dislike? There is nothing as that i would say i dislike about ChurnZero but it would be nice to be able to collaborate with customers teams on journeys. What problems are you solving with the product? What benefits have you realized? The biggest problem that we solved with ChurnZero is that now we have one source of truth for all our customer related data required instead of ...

Easy set up, intuitive interface, incredibly responsive people

What do you like best? - Implementation was great - very knowledgable implementation consultant and clearly outlined project plan - The administration is simple. Our Salesforce.com is a living, breathing system and we are changing things daily; ChurnZero makes it very easy to change the current setup, add additional custom fields and custom tables, and to rearrange the views so the CSMs are comfortable and it models what they were used to seeing in Salesforce. - The Dashboard is ...

Churn Zero is Very Useful and the Implementation and Customer OnBoarding is Exceptional

What do you like best? One place to store all customer details, which enables collaboration of our Customer Success Team. The Plays are very helpful and save so much time. Love the tracking and reminders. Bora Lee has been with us through the on boarding process and she is always there to answer questions and provide best practices. I'm totally impressed. What do you dislike? There really isn't anything I can name. Every suggestion we have offered has been well recieved. I am not an ...

ChurnZero Customer Service Will Blow Your Mind

What do you like best? I really like so much about the actual platform. ChurnZero is powerful machinery and there is a learning curve because the system can do so much and is so flexible. But, that's why it's ChurnZero's customer service that I'm here to rave about. From implementation (Morgan, Implementation Specialist) to roll-out (Bri, CSM) to ongoing, daily support (Vanessa, CSM and Matt / Scott, Tech Support): every step of the way there has been an incredible human there to offer ...