ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

A great partner to us throughout our current and upcoming initiatives

What do you like best? Account visibility, collaboration of ideas with our CSM and is always open to being genuinely interested in product suggestions, then acting on them to the best of their ability. What do you dislike? There is not a full integration with Salesforce, though we have worked closely with the ChurnZero team to identify workarounds for most items. What problems are you solving with the product? What benefits have you realized? Giving the right level of account ...

Gets the job done!

What do you like best? I like all the different tabs and categories available for customer information. It makes all the information organized and easily accessible. What do you dislike? The sidebar is a bit confusing, sometimes it's hard to find things. For example, if I am looking for a segment, it's hard to find. Also, if I want to delete a contact from a Company, I can't find a way to do this. I wish some of the smaller/simple tasks like this were a bit more intuitive within ...

ChurnZero is a Game Changer.

What do you like best? I've been using ChurnZero for over a year and my favourite part changes constantly! Today, my favourite part is definitely the help that we've received from our Customer Success Manager (recently moved on and will be sorely missed) Lucas F! We are a tech start-up and the word "scrappy" get's thrown around our Customer Success team every day. We often don't have a lot of time to spend hours planning/testing so Lucas' help has been absolutely invaluable. His cool, ...

I run a customer success team and Churnzero is my 12th man!

What do you like best? Automation and plays Easy to view churn scores Easy to export all data into Google Sheets What do you dislike? Hard to find key metrics and distributions at times (potentially poor configuration and setup on my side) Time to implement everything (this will always be painful) Completing tasks is quite a manual setup We have to rely on integration with Segment to push a lot of events from our platform into CZ (but you can't please everyone!) ...

amazing platform to enhance day to day workflow and account prioritization

What do you like best? Being able to segment and prioritize accounts to save time during the day. Also having daily task reminders to ensure all accounts are engaged with and no important requests/tasks fall through the cracks. I also love having the ability to create plays and journeys for my accounts. Having these features available makes me feel very confident and in control of my book of business. I have seen immediate success in my performance since we implemented ChurnZero about 6 ...

Increased customer retention and expansion

What do you like best? Churnzero is one of the best SaaS tools in the market which can be used even by a not so IT skilled professional and also it doesn't cost a lot of money, hence it is ideal to use even for small scale businesses. It's most impressive feature is that it automatically provides recommendations and actions for increasing the customer base and if we do integrate it with our mailing service, which is also fairly easy, it will automatically send personalized catchy mails ...

ChurnZero helps us make data based decisions to get ahead of churn

What do you like best? Having a proactive view of client health based on real data has been key to improving our processes especially in the new remote work environment. What do you dislike? There is still a good amount of manual data entry needed to ensure you get the most out of it, but that's just a minor complaint. Recommendations to others considering the product: Great software and and incredible support team! What problems are you solving with the product? What ...

Churn Zero has streamlined our process tremendously!

What do you like best? All of our data is in one location and we don't have to search different applications to gather all of the data we need. This will ultimately end up saving our company a tremendous amount of time and all of the data can be referenced across all departments of our company, not just the CSM team. What do you dislike? There is a lot of prep work to implement the software and as a new customer it is hard to know what data would be most beneficial to integrate, ...

ChurnZero has helped me get started in the CS industry

What do you like best? I am new to Account Management, and ChurnZero has been very beneficial in learning about customer success What do you dislike? Haven't found a downside yet. I have found the information provided by ChurnZero to be very helpful. What problems are you solving with the product? What benefits have you realized? I am learning more about NPS and customer success and ChurnZero has helped me learn the basics and definitions.

Satisfied ChurnZero customer of several years

What do you like best? ChurnZero is a solid command center for our CSMs as one place for customer health data, logged tasks/customer interactions, and automation. The platform has undoubtedly helped our business scale over the past several years as we've built out increased journeys, plays, and surveys. We've also had a wonderful relationship with Abby Hammer, ChurnZero's Chief Customer Officer. What do you dislike? Can be quite customizable, but sometimes at the cost of being ...